Apply on Employer Site

Stiles Machinery · 6 hours ago

Field Service Representative/Technician

Grand Rapids, MI

Full-time

Onsite

Entry, Mid Level

Stiles Machinery is a leader in providing advanced technology and support to manufacturers across North America. The Field Service Representative role focuses on installing, troubleshooting, and training customers on machinery and software, while maintaining strong customer relationships and providing technical support in the field.

IndustrialMachinery ManufacturingSoftware

Responsibilities

Install, start up, and instruct customers on technology represented by Stiles

Diagnose and resolve mechanical, electrical, and operational issues in the field

Document work performed, problems encountered, and customer concerns clearly and promptly

Recommend improvements pertaining to reliability, performance, and long-term operation

Build trusted relationships with customers and serve as a technical partner and problem solver, not just a service call

Assist in training customers and Stiles service representatives on proper equipment use and maintenance

Maintain showroom equipment and assist with customer demos as needed

Continuously develop your skills and knowledge of the technology you’re working on while working alongside vendor technicians and experienced Stiles team members

Regional travel averaging four days per week, with overtime and mileage reimbursement

Qualification

Technical schooling in electronicsCNC experienceMachine service experiencePC-based controlsMechanical experienceCustomer trainingProfessionalismProblem solvingTeam collaboration

Required

A valid driver's license and the ability to travel regularly

A flexible schedule and a strong sense of responsibility and professionalism

Two years of technical schooling in electronics or a related field, equivalent hands-on experience, a related associate's degree, or a willingness to learn

Prior experience in CNC, PC-based controls, machine service, maintenance, or operation or completion of a Field Service training program