Hard Rock International · 1 day ago
PLAYER DEVELOPMENT - EXECUTIVE HOST (Seminole Hard Rock Hotel & Casino Hollywood)
Davie, FL
Full-time
Onsite
Mid Level
3+ years expHard Rock International is the owner of the Seminole Hard Rock Hotel & Casino Hollywood, a premier entertainment and hospitality destination. The Executive Host role involves building and maintaining relationships with targeted guests to generate incremental gaming revenues and enhance guest experiences.
Media and EntertainmentMusicNightclubsNightlifeReservationsTravel
Responsibilities
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Build and maintain relationships with guests and market our gaming product and amenities to valued guests
Increase the growth of gaming revenues through development of a targeted customer base
Track guest’s visits, arrange accommodations and provide complimentaries according to established guidelines
Greet guest in the casino and participate in social events and special promotions
Issue Player’s Club cards and promote the program and related promotions
Research, update, and organize personal player information to ensure accurate and proper communication
Ensure the protection of guests’ rewards and credit lines
Effectively handle customer complaints and discrepancies in an efficient and courteous manner
Provide special services to include food, beverage, transportation, cross-property events and Player’s Club programs
Telemarket to active and inactive guests by mail and phone to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and report the results of these efforts
Assist in the development of incentive programs, host goals, special events and marketing programs
Maintain up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information
Maintain up to date knowledge of competitors’ promotions
Respond to Player’s Club letters and customer service survey results and communicate that information to the appropriate department manager
Safeguard the confidential nature of all departmental and company records
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Other duties as assigned
Qualification
Required
High school diploma or equivalent required
Three (3) years host experience or three (3) years in a supervisory capacity in gaming machines or table games or the equivalent combination of education and experience
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended
Background checks may include, but are not limited to: Credit Check, Criminal Background Check, Drug Screen
Preferred
Bachelor's degree in Accounting, Business Administration, Finance or Marketing preferred
Benefits
Medical, Dental, Vision & Life Insurances
401K
Paid time off
Annual Bonus Opportunity
Company
Hard Rock International
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jon Lucas
Chief Operating Officer
Denis Princilus
LINE COOK
Recent News
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2025-11-01
2025-10-02
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