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Towne Insurance · 3 hours ago

Account Manager - Commercial Lines

Norfolk, VA

Full-time

Onsite

Mid Level

3+ years exp

Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions. They are seeking a Commercial Lines Account Manager to provide professional service to new and existing clients, ensuring accurate and timely handling of client requests and maintaining high account retention rates.

Employee BenefitsFinancial ServicesInsuranceRisk Management

Responsibilities

Works closely with risk advisors and other Towne personnel on all aspects of client service, marketing, and renewal

Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and Towne colleagues, resulting in a rate of account retention that meets or exceeds expectations

Answers telephone calls from insured customers and enquires about endorsement requests, cancellations, remarkets/rewrites, claims, and other service inquiries

Utilizes sales and customer service skills to listen effectively, build rapport, develop needs, provide solutions, and improve client policy retention

Effectively utilizes selected third-party systems for customer handling (e.g., carrier sites, Applied Epic)

Ensure that all endorsements, audits, cancellations, claims, finance agreements, certificates, and other customer requests are handled in an accurate and timely manner according to procedures

Qualification

P&C licenseCommercial lines experienceApplied EpicComputer skillsCommunication skillsAttention to detail

Required

Active P&C license or ability to obtain upon hire

Prior experience in the commercial lines insurance industry

Excellent oral and written communication skills

Strong attention to detail, organization, and prioritization skills

Computer skills (Word, Outlook, Excel)

Preferred

3+ years of experience in commercial lines account management

Experience with agency management systems, preferably Applied Epic

Benefits

Excellent growth and advancement opportunities

Competitive pay based on experience

Health, vision, dental, and Employee Assistance Program

Paid time off to include holidays, PTO, sick leave, and bereavement

Profit Sharing

Continuing education opportunities

401K & Employer Matching

Employee discounts

Identity theft protection

Tuition Reimbursement

Paid Training Opportunities

Paid Parental Leave

Wellness Plan

Volunteer Opportunities

Company

Towne Insurance

Towne Insurance is a premier independent insurance agency that provides solutions for businesses, individuals, and community organizations. It is a sub-organization of TowneBank.

Founded in 2001

Norfolk, Virginia, USA

201-500 employees