Yaskawa America, Inc. - Drives & Motion Division · 2 days ago
Tech Support Engineer
Wisconsin, United States
Full-time
Onsite
Entry Level
1+ years expYaskawa America, Inc. - Drives & Motion Division is a global leader in variable speed drives, motion controls and robotics. The Technical Support Engineer role involves providing troubleshooting phone support, field service engineering, and technical assistance for customers, ensuring high-quality service and customer satisfaction.
Network HardwareTechnical Support
Responsibilities
Provide customers with fast and efficient telephone support for all aftermarket services
Complete training as a "Certified Specialist" meeting all requirements as set forth by the training department and the department manager. Subsequently keep current with product changes to maintain certification
Continually improve personal technical and business skills attending in house and third party training enabling incumbent to service Yaskawa current and non-current products
Perform service work promptly, safely, and effectively to the customer's satisfaction as measured by the time to repair, number of disputes resulting and resultant feedback from customers
Travel as directed by customer's needs on assigned field service calls. Be available for 24 hour on call duty on an assigned rotational schedule
Provide timely, accurate, and legible reports on all service work performed. These include expense, time allocation, warranty failure, training, or other reports as directed and required
Input incoming call information into business database, CRM
Under supervision quote field installable upgrades, replacement parts and spare parts
As new products and retrofit kits are introduced, provide customers with appropriate migration paths and phone support
Assist as directed in the training and mentoring of newly hired service engineers
Interface with YAI Customers, Partners, ASC's, OEMs, authorized 3rd party service providers, and channels to the market and recommend to management changes to existing or new programs, policies or procedures that may increase customer satisfaction
Attend industrial trade association shows and events that pertain to the professional interest of the position or of the company
Collect and contribute data for the Customer Satisfaction report relating to product quality issues
Utilize and maintain technical documentation and customer data in a central filing system
Author technical FAQ’s for Yaskawa’s knowledge management system
Qualification
Required
BSEE or BSET preferred, or equivalent technical training, or equivalent work experience
One-year experience in technical customer interaction with variable frequency drives, general motion controllers, servos, CNC's, PLC's, robotics or similar industrial controls
Understanding of basic applications knowledge pertaining to variable frequency drives, general motion controllers, servos, CNC's, PLC's, robotics or similar industrial controls
Detailed working knowledge of electronic test equipment such as dual trace storage oscilloscopes, line power analyzers, digital multimeters and the ability to diagnose electronic circuits
Valid driver's license, and able to qualify for a U.S. passport
Must be computer literate, proficient with IBM PC and software (word processing, graphics, spreadsheets, etc.) and have good typing skills
Excellent verbal and written communication skills
Benefits
401(K) plan
Profit sharing
Corporate wide bonus plan
Educational assistance program offering up to $10,000 a year for graduate courses
Company
Yaskawa America, Inc. - Drives & Motion Division
Yaskawa America, Inc. - Drives & Motion Division manufactures industrial control and automation products.
1001-5000 employees
H1B Sponsorship
Yaskawa America, Inc. - Drives & Motion Division has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (8)
2022 (16)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Mike Knapek
CEO
David Blakeley
HVAC OEM Sales Manager (USA)
Recent News
2025-06-14
Company data provided by crunchbase