Gallagher · 1 day ago
Client Service Leader
Glendale, CA
Full-time
Onsite
Senior Level
$70K/yr - $138K/yr
5+ years expGallagher Benefit Services is a trusted partner for organizations navigating important people decisions. The Client Service Leader is responsible for leading a team of client service managers, ensuring exceptional service delivery and fostering a culture of excellence within the team.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Hiring Manager
Parker Froehling
Responsibilities
Lead, mentor, and develop a team of client service professionals to achieve departmental goals
Foster a collaborative and high-performance culture within the team
Conduct regular performance reviews and provide constructive feedback to team members
Identify training and development needs and facilitate appropriate learning opportunities
Actively engage with clients to understand their needs and provide tailored insurance solutions
Manage a portfolio of key accounts, ensuring client satisfaction and retention
Resolve complex client issues and escalations promptly and effectively
Collaborate with internal teams to deliver comprehensive risk management strategies
Develop and implement client service strategies that align with Gallagher's business objectives
Monitor industry trends and adjust service offerings to meet evolving client needs
Contribute to business development efforts by identifying opportunities for growth within existing accounts
Ensure compliance with company policies, procedures, and regulatory requirements
Optimize processes to improve efficiency and service delivery
Utilize data and analytics to drive decision-making and improve client outcomes
Build and maintain strong relationships with clients, stakeholders, and partners
Communicate effectively with clients to convey complex information clearly and concisely
Represent Gallagher at industry events and networking opportunities
Qualification
Required
Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience
1+ years supervisory experience
Life & Health licensing as required
Preferred
Bachelor's degree in Business, Insurance, Risk Management, or a related field
Proven experience in client service within the insurance industry
Strong leadership skills with experience managing and developing teams
Excellent communication, negotiation, and interpersonal skills
Ability to work independently and as part of a team in a fast-paced environment
Proficiency in Microsoft Office Suite and CRM software
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase