Navan · 3 hours ago
Enterprise Customer Success Manager (Travel)
Palo Alto, CA
Full-time
Hybrid
Mid, Senior Level
$116K/yr - $175K/yr
5+ years expNavan is seeking an Enterprise Customer Success Manager to act as a trusted advisor to key strategic customers. This role involves managing post-sales activities, driving customer satisfaction, and ensuring successful onboarding and retention of customers.
Business TravelFinancial ServicesPaymentsSoftware
Responsibilities
Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
Manage complex integration cycles with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
Work closely with your Account Executive counterpart to develop a joint success plan for your customers
Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
Work closely with Product and Engineering on identification/tracking of enhancement requests
Handle escalations and work across teams to resolve issues
Improve upon our existing approaches to customer engagement and account management leveraging our CS platform
Qualification
Required
5+ years of experience in Enterprise Customer Success Management
3+ years of experience Travel industry or travel related company experience
Excellent project management and organizational skills in a high pressure environment, working with high value customers
Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
High energy, go-getter with fresh ideas who takes the initiative to get things done
Preferred
Bachelor's degree preferred or similar working experience
Company
Navan
Navan provides travel, expense, and corporate card management to automate manual processes and drive spend visibility.
1001-5000 employees
H1B Sponsorship
Navan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (22)
2023 (38)
Funding
Current Stage
Public CompanyTotal Funding
$2.25BKey Investors
Goldman Sachs Bank USACoatueGreenoaks
2025-10-30IPO
2025-04-07Convertible Note
2022-12-08Debt Financing· $400M
Leadership Team
Ariel Cohen
CEO and Co-Founder
Carlos Avelar
Account Executive
Recent News
2026-01-16
Company data provided by crunchbase