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Baptist Memorial Health Care · 4 days ago

System Director-Infrastructure Services - HS IS Admin Corporate

Memphis, TN

Full-time

Onsite

Director/Executive

15+ years exp

Baptist Memorial Health Care is looking for a System Director of Technology Infrastructure to lead their IT engineering and support teams. The successful candidate will be responsible for managing IT operations, developing strategic plans, and fostering relationships with business executives to ensure efficient delivery of IT services.

GovernmentHealth CareHospitalMedicalNon ProfitNursing and Residential CareRehabilitationWellness

H1B Sponsor Likely

Responsibilities

Implements the mission and vision of the IT organization and the CIDO to foster a customer-centric oriented culture and mindset driven by continual service improvement techniques

Be a trusted advisor that builds and maintains relationships with other technical leaders and business executives to develop a keen understanding of business needs; ensures efficient delivery of IT services to meet those needs

Owns the IT/Infrastructure Operations, performance and availability targets, and maintains the regular renewal and replacement of infrastructure components comprising the overall technology stack

Collaboratively work with the CTO to develop a multi-year roadmap and key performance indicators that are well understood and anticipate emerging needs

Own the Infrastructure team ?People Strategy? that will forecast the future skills and training needed to acquire and develop an IT workforce with the appropriate mix of business knowledge, technical skills and competencies that balance between growing agility and ensuring the core IT functions are reliable, stable and efficient

Foster a culture of trusted partnership, service, and continuous improvement

Build a deep bench of team leadership and technical talent to deliver results and support future growth and mentor the team to their full potential

Manage, maintain, and enhance the core infrastructure services. This includes developing and executing these towards the mission, vision, and strategy of the IT Infrastructure organization to maximize the success of business and IT enterprise initiatives

Daily operations of datacenter, network, security, client system engineering, voice, and platform technologies for a multi-state, 22 hospital health system with over 18,000 employees

Work with the CTO, infrastructure leadership, and architect team(s), and other IT leaders to propose and/or evaluate innovative/differentiating infrastructure and IT capabilities helping to enhance our overall support to the health system and create business value

Collaborate in creating a roadmap for the infrastructure core services that supports the agreed to IT vision along with overseeing the project planning, budgetary and process approvals , and leadership necessary to achieve success

On-time delivery of IT Infrastructure projects which add value and/or reduce operational risk for the health system

Build successful relationships within Baptist Technology Services and business areas to ensure Infrastructure Core services are being communicated and feedback is being provided to achieve successful delivery of these services at or above the customer?s expectation

Proactively researches and recommends courses of action to prevent problems and to maintain high infrastructure service levels for the user community

Establishes metrics, key performance indicators and service level agreements for driving the performance of IT service delivery. Drive team towards continuous system uptime and operational excellence for areas of responsibility

Manages all strategic partners and their delivery of any Core Infrastructure related services. Helps develop and maintain good relationships with key partners/vendors

Identifies current and future skill gaps among the core team and supports training efforts to develop and recruit the necessary resources to maintain adequate service levels

Assist in building the annualized budget for Infrastructure core services (both project and ?run the business? RTB). This includes overseeing estimates for accuracy, reviewing planed spend to create proper forecasting, and overall proper cost management of IT these Infrastructure services

Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity

Develop and support the Business Partner function that will consist of a team of regional Business Relationship Managers who will partner with supported organization executive leadership teams to foster IT alignment and service delivery excellence

Is a member of the IT senior leadership team and participates in the service portfolio and governance required to prioritize resources, including budget

Leverages influencing and negotiation skills across BTS and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals

Qualification

Cloud environmentsIT service managementLeadership experienceHealthcare experienceDevOpsRelationship managementCommunicationNegotiation skillsMotivational skillsAdaptability

Required

15+ years of relevant technical experience, including 8+ years in a leadership role

Solid background in cloud environments and building cloud-native platforms (e.g. AWS, Azure)

Track record for leading IT transformational initiatives in sophisticated environments

Success in using both standard methodologies, such as IT service management practices based on ITIL, as well as agile philosophies like DevOps

Ability to adapt to a fast-moving technology landscape and keep pace with the latest thinking and new technologies

Track record of building and effectively managing large and diverse teams, and putting the appropriate processes and infrastructure in place to drive growth within the corporation

Demonstrable ability to formulate a high-level strategy, then convert it into a tactical plan and execute on that plan

Hands-on operating style and approach but a view towards the future and willingness to invest in people development and in developing an organization that will support a large company

Extensive experience managing operational customer service teams

Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets

Proven Management and/or relationship management experience at a senior, strategic level role. Established record of accomplishment of exceeding targets, KPI's SLA's, in a quality led, legislative compliant environment

Demonstrate ability to motivate and communicate with others at all levels

Excellent communication and negotiation skills

Able to adapt and succeed in a changing environment

Evidence of well-developed leadership skills

Preferred

Healthcare experience preferred but not required

Experience operating call centers or support centers a plus

Benefits

Paid vacation/time off

Continuing education opportunities

Generous retirement plan

Health insurance, including dental and vision

Sick leave

Service awards

Free parking

Short-term disability

Life insurance

Health care and dependent care spending accounts

Education assistance/continuing education

Employee referral program

Company

Baptist Memorial Health Care

Glassdoor3.7

Baptist Memorial Health Care is a non profit company that provides skilled nursing, rehabilitation, cardiac, and clinical services.

Founded in 1912

Memphis, Tennessee, USA

10001+ employees

http://www.baptistonline.org/

H1B Sponsorship

Baptist Memorial Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2021 (1)

2020 (2)