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The Estée Lauder Companies Inc. · 1 day ago

Aveda Salon Development Partner - La Cross/Eau Claire

Eau Claire, WI

Full-time

Onsite

Mid Level

$68K/yr - $102K/yr

3+ years exp

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The Salon Development Partner (SDP) drives the growth of Aveda Salons by promoting the Aveda lifestyle, coaching salon leadership, and supporting the achievement of sales and revenue targets.

Cosmetics

Responsibilities

Identify and convert new business to strengthen market share

Develop salon teams through high touch engagement, consistent quality salon/institute visits, and product engagement trainings

Achieve sales and productivity goals and brand sales objectives. Lead quarterly Salon Opportunity Action Planning with salons

Manages/leads/influences salon teams in sell-through of products and services, utilizing excellent customer service, and quantifying the team’s ability to meet and/or exceed sales goals

Utilizes and demonstrates solid understanding of sales, product knowledge, events, operations, the retail market, and the salon industry to keep the business and the team moving forward

Focus on capturing consumer insights/sales trends/traffic patterns, using learnings to influence optimization of the field operation

Assess incorporation of skills and techniques taught to staff, and their use in overall sales performance

Observe and provide feedback to salon partners regarding performance

Communicate sales goals and client engagement strategy

Proactively identifies inventory/stock issues which may inhibit business

Partner with salons/institutes to create in-salon events, using learnings to maximize effective sell-through of the marketing calendar

Educate salon owners/operators and artists on AVEDA values and lifestyle

Deliver effective sales by modeling, observing, and providing feedback to ensure effective delivery of sales techniques for varying consumer profiles. This includes cross-selling techniques for new consumers to ensure sales goal achievement

Promote Aveda hair color and hair/spa treatments to increase Aveda services in salons

Drive brand education by ensuring staff is well-versed in brand mission, differentiation, and assortment

Deliver brand trainings to dedicated salon staff on product knowledge, service experiences, selling, and leadership skills

Maintains and builds strong relationships with new and existing salon owners and teams

Create and maintain strategic salon/institute partnerships with new salons partners

Develops good working relationships with partner salon teams to recognize opportunities consistent with the company’s strategic direction

Analyzes the business and identifies sales goals/targets to be set, proactively anticipating, and rectifying obstacles to goal achievement through: Critical thinking skills, Specific target KPI’s relevant to the business, Strategizing client engagement to attract, convert, and retain clients

Follows up on emails and calls to existing and new accounts to keep a high level of communication

Creates feedback loops to the brand by sharing feedback with central teams on: execution, competitive products, service offerings and activities, in-depth knowledge of market trends, demographics, customer needs/behaviors and reactions

Qualification

Sales managementCustomer developmentSalon industry knowledgeStrategic partnershipsProduct knowledgeMulti-unit managementCritical thinkingNegotiation skillsCommunication skills

Required

3-4 years of experience leading/managing sales and customer development, preferably in the Salon/Beauty industry

Ability to maximize volume and revenue in accounts by utilizing fact-based selling methods

Ability to build and maintain strategic partnerships with customers & COE functions, driving customer satisfaction through superior service and execution

Knowledge allowing activation of local and national initiatives and promotions to build brand development and maximize brand performance

Solid understanding of sales, product knowledge, events, operations, and retail culture

Deep understanding of the salon industry and its current trends

Ability to see problems and develop action plans to get past them (i.e., inventory/stock issues)

A history of demonstrated results through strategic thinking

Charismatic individual with strong negotiation and communication talents

Ability to work in a fast-paced collaborative environment with multi-unit management skills

Availability to work key business hours including weekends

Must have valid driver's license to operate an ELC fleet vehicle

Support a climate of safety awareness, ensure safety standards are maintained consistently, and report hazards and incidents immediately to their supervisors

Travel requirement 30%