Apply on Employer Site

STR · 15 hours ago

IT Support Specialist

Arlington, VA

Full-time

Onsite

Mid Level

$72K/yr - $90K/yr

3+ years exp

STR is a technology company specializing in advanced research and development for defense, intelligence, and national security. They are seeking an IT Support Specialist to provide technical support, troubleshoot issues, and maintain hardware and software for employees.

Artificial Intelligence (AI)Machine Learning

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Identify, research and resolve technical issues for users

Add to the IT knowledge base with clear/concise/detailed entries

Treat every issue as an opportunity to educate the end-user

Maintain an accurate inventory of hardware and software licenses

Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications

Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting

Create and/or maintain end-user documentation on procedures and how-tos

Creation and administration of Active Directory user accounts

Provision new computers for employees

Create and test new images for Windows and Mac Operating Systems

Help maintain scanners, copiers and workstations

Provision phones and voicemail boxes (mobile and office)

Support our summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete

Administrate and help manage the ITSM system

Order software and hardware for users and maintain a stockage objective for general consumption items

Support the IT Team with duties as necessary to include server, user and network administration

Create Linux accounts and manage groups, home directories, and access

Collaborate with IT Team

Minor off hours duties/on-call hours as necessary

Other duties as assigned

Qualification

Active DirectoryWindows 10LinuxMac OSXHelpdesk certificationsTroubleshooting skillsCustomer serviceTeam playerTime managementProblem solving

Required

This position requires an active Secret security clearance, for which U.S. citizenship is needed by U.S. Government

Identify, research and resolve technical issues for users

Add to the IT knowledge base with clear/concise/detailed entries

Treat every issue as an opportunity to educate the end-user

Maintain an accurate inventory of hardware and software licenses

Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications

Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting

Create and/or maintain end-user documentation on procedures and how-tos

Creation and administration of Active Directory user accounts

Provision new computers for employees

Create and test new images for Windows and Mac Operating Systems

Help maintain scanners, copiers and workstations

Provision phones and voicemail boxes (mobile and office)

Support our summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete

Administrate and help manage the ITSM system

Order software and hardware for users and maintain a stockage objective for general consumption items

Support the IT Team with duties as necessary to include server, user and network administration

Create Linux accounts and manage groups, home directories, and access

Collaborate with IT Team

Minor off hours duties/on-call hours as necessary

Other duties as assigned

Preferred

3+ years of relevant experience

Experience supporting operating systems including Windows 10, Linux, and Mac OSX

Experience supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops)

Intermediate Active Directory skills with the capability of managing user accounts, printers and other resources

Helpdesk and/or Desktop certifications such as Linux+, Security+, Network+ desired

Strong team player with the ability to adapt to a quickly changing environment in a rapidly growing company

Problem solver with excellent time management and organizational skills

Ability to prioritize work tasks to meet customer demands and deadlines

Exceptional customer service, interpersonal skills, and desire to learn

Self-motivated with strong analytical, diagnostic, and troubleshooting skills