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AXIS (AXIS Capital) · 2 hours ago

Senior Claims Specialist

Princeton, NJ

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $145K/yr

5+ years exp

AXIS Capital is a trusted global provider of specialty lines insurance and reinsurance. The Senior Claims Specialist will manage and oversee claims, ensuring compliance and optimal resolutions while collaborating with internal and external partners.

FinanceFinancial ServicesInsurance

Responsibilities

Auditing of Third-Party Administrators to ensure reserve adequacy

Handling oversight claim files involving complex and severe loss as defined by escalation criteria and claims guidelines

Ensuring TPA compliance with reportable criteria via regular auditing and stewardship meetings

Claim Performance: Ensure timely and appropriate claim handling, legal and vendor expenses, exposure evaluations, and reserving- including appropriate use of signal reserves as well as the sensitivity projection process, to drive optimal claims resolutions for insureds and Axis

Identify opportunities for and execute on the reduction of ULAE spend, including Monitoring Counsel and Coverage Counsel & identify opportunities the increased use of internal Severity and Coverage resources

Compliance & Quality Assurance – Comply with best practices measured by monthly Quality Assurance and Management Initiated Audit scores as well as the implementation of Management Action Plans for all claims groups in Axis Claims

Advance Specialty Leadership –

Develop strong relationships with key broker, MGA & TPA partners, support Underwriting & Distribution

Support UW w/ Claims Participation at strategically important events/meetings

Drive deeper relationships and collaboration with internal partners across sharing large loss updates, trend updates and ensuring all data in claim files is accurate

Collaborate with Underwriting, Distribution, and Senior Claim Management in driving deeper relationships with key strategic distribution partners including targeted “peer to peer” contact at these distribution partners, delivery of a best-in-class claim service to the end user/insured

Exhibit “best-in-class” claim handling behaviors as measured by feedback from internal and external business partners as well as MIA results

Close files timely and efficiently manner to ensure appropriate staffing models and that target operating models are fit for purpose and cost effective. Continue execution of the North America Target Operating Model work to identify areas for improvement grounded in the principles of How We Work and continuous improvement. Maintain a personal closing ratio of at least 100% - or as close as possible- without sacrificing appropriate claim handling and accurate reserves

Participate in How We Work efforts by providing constructive feedback and volunteering for initiatives

Claims Management & Analytics – Enhance utilization of analytics tools (e.g., claims handler score cards and other Power BI reports to improve claims performance. Participate in and support the Axis-wide data analytics strategy and efforts to build the claims data platform sharing claims expertise and subject matter expertise

Support and engage in Axis led corporate pillar initiatives supporting diversity & inclusion, environment, and philanthropy and Axis Employee resource groups

Qualification

Claims ManagementLitigation ManagementGeneral Liability KnowledgeMicrosoft Office SkillsNegotiation SkillsMGA/TPA RelationshipHybrid Work ExperienceInterpersonal CommunicationWriting Skills

Required

In lieu of preferred education, minimum of 5-7 years of adjusting experience, with coverage and litigation management experience

Valid licenses by state as required and add states to certifications as needed

Good interpersonal communication skills

Excellent Microsoft Office Skills – Word, Excel, Outlook PowerPoint, OneNote and SharePoint

Excellent writing skills

Proven success working in a hybrid work environment

Working experience of the MGA/TPA relationship

Confidence in coverage, evaluation and reserving

Solid negotiation and excellent settlement skills

General Liability, Construction Defect, Auto and Garagekeepers Coverage knowledge is required

Preferred

Bachelor's degree preferred - JD a plus

Preferred candidates will be able to commute to an AXIS office, we are a hybrid work environment 3 days a week

Benefits

Medical plans for employees and their families

Health and wellness programs

Retirement plans

Tuition reimbursement

Paid vacation

And much more

Company

AXIS (AXIS Capital)

In a world that never stands still – where the nature of risk is constantly evolving and the needs of your customers are continually changing – you need a partner that turns challenges into possibilities and possibilities into opportunities.

Founded in 2001

Hamilton, Hamilton, BMU

1001-5000 employees