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GovSignals · 9 months ago

Client Success Representative

Washington, DC

Full-time

Onsite

Entry, Mid Level

$60K/yr - $80K/yr

2+ years exp

GovSignals is the first AI platform to automate the full process of finding and bidding on government funding. The Client Success Representative will guide customers through the exploration of the GovSignals platform and conduct onboarding sessions to ensure successful adoption, playing a critical role in educating customers and driving their success.

Artificial Intelligence (AI)Enterprise SoftwareGovTech

Responsibilities

Lead initial exploration of the platform to ensure potential customers fully grasp and can apply the GovSignals platform to their processes

Conduct onboarding sessions for new customers, providing training and support on using the software for government capture, proposal writing, and compliance

Act as the main point of contact for customers during the exploration phase and onboarding period, answering questions and troubleshooting issues

Develop structured onboarding processes and materials to streamline customer education

Work closely with the sales and product teams to ensure seamless customer experiences

Assist in the development of instructional materials and workshops for users

Leverage your understanding of government processes to help customers integrate GovSignals into their workflows

Maintain a high level of customer engagement and identify opportunities for upsell during the onboarding and exploration process

Qualification

Government contracting experienceProposal writingRFP processes understandingInstructional experienceSales experienceOutgoing personalityProject management