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StandardAero · 10 hours ago

Program Director, Component Repair Services

Cincinnati, OH

Full-time

Onsite

Director/Executive

10+ years exp

StandardAero is a leader in aviation solutions, and they are seeking a Program Director for Component Repair Services. The role involves achieving and monitoring strategic, operational, and financial objectives for assigned customer accounts while ensuring high levels of customer satisfaction and driving business growth.

Aerospace

Responsibilities

Establish and demonstrate 'customer-centric' global account team leadership that produces a high level of customer satisfaction and profitable growth

Utilize an integrated business-wide performance dashboard to identify issues requiring improvement to increase margin expansion

Identify and drive actions needed to fulfill contractual KPI’s across key functional disciplines (including operations/quality/finance/customer service) while fostering a positive customer relationships and adhering to internal policies and contractual requirements

Collaborate closely with Sales personnel regarding key growth initiatives, including market research-based programs to expand existing market share and capture new opportunities

Establish strategic plans for bid development on new programs, contract extensions and amendments

Coordinate execution of negotiated contract terms, lead concessions negotiations associated with warranties, damaged/lost parts, penalties, rotables, etc., and support resolution of account receivable issues

Support cross-functional AOP process to set annual financial goal

Establish, document and continuously improve processes that impact Customer Experience

Proven ability to build and lead high-performing teams by cultivating a culture of accountability, continuous improvement, and collaboration

Manage turnaround projects across complex systems, proven ability to optimize workflows, drive cross-functional coordination, and deliver high-quality outcomes within defined schedules

Qualification

Aviation experienceCustomer Facing experienceContract negotiation skillsProgram managementBusiness developmentSales experienceFinancial planningAircraft engine systemsAnalytical skillsCustomer service skillsMS Office familiarityDomo familiarityCommunicationOrganizational skillsInterpersonal skillsDecision makingConflict resolution

Required

A minimum of 10 years aviation experience (Manufacturing (OEM) and or/MRO)

A minimum of 10 years experience in Customer Facing, Business Development, Sales, Strategy, or Operations roles

Demonstrated business acumen, ability to generate business cases and execute financial plans

Strong demonstrated contract negotiation skills

Bachelor's degree in engineering, business or equivalent education/experience

Excellent communication skills (verbal and written) and an eye for detail

Experience in aircraft engine systems, repair and maintenance workflows, and alignment with diverse customer specifications and operational needs

Demonstrated excellence in program management by overseeing complex, cross-functional initiatives from inception to completion

Demonstrated success in recruiting top talent, developing individual potential, and aligning team dynamics with strategic objectives to consistently exceed performance goals

Unyielding integrity & ability to maintain composure in a high pressure, rapidly changing environment

Strong planning, organizational, analytical, interpersonal, decision making, oral and written communication skills

Strong negotiation, conflict resolution and customer service skills

Familiarity with MS Office, Domo and ability to learn additional software applications as required

Willingness to travel as needed to customer sites and intra-company facilities

Preferred

Previous experience in aftermarket services

Recognized for contributing to strategic objectives and driving results that supported organizational growth

MBA preferred

Demonstrated accelerated career progression through increasing levels of responsibility, driven by performance excellence, leadership initiative, and cross-functional impact