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Rural King · 1 day ago

Lead Receptionist

Elizabethtown, KY

Part-time

Onsite

Entry, Mid Level

2+ years exp

Rural King is seeking a Lead Receptionist who will handle all duties of the Reception position while leading the Reception Team. The role involves being the first contact for clients, managing appointments, and providing exceptional customer service in a veterinary setting.

AgricultureE-CommerceFarmingRetail

Responsibilities

Demonstrate veterinary knowledge with the ability to educate and answer client inquiries about animal care, routine procedures, and guide optimal care

Educate clients on over-the-counter products such as shampoos and nutraceuticals, as well as heartworm and external parasite preventives to promote client education and sales

Admit and discharge patients and handle medical record entries accurately using veterinary practice software and alphabetical filing system

Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates

Handle client/patient transfers with ease

Prepare client invoices for services performed and accurately handle payment transactions

Accurately and empathetically communicate estimates/treatment plans to clients

Build relationships with customers to create long-term bonds with the clinic

Create a positive and welcoming environment during client wait times

Maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen

Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system

Provide accurate follow-up on messages, calls, e-mail, or fax communication

Maintain a positive, cooperative relationships with other associates

Display genuine care and liking to animals and the veterinary field

Develop client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements

Maintain a professional/welcoming appearance of the front office through cleaning and organization

Offer proper upkeep for and troubleshoot office equipment including pc’s, telephones, copiers, and fax machines

May be required to cross train and perform other duties

Qualification

Veterinary knowledgeClient communicationReception experienceCustomer serviceMicrosoft WORDMicrosoft OutlookBasic computer skillsClient relationship buildingTeam leadership