SPECTRAFORCE · 1 week ago
Credentialing Specialist/Tech Support (MD Staff, MD Stat)
United States
Full-time
Remote
Mid Level
$55/hr - $60/hr
3+ years expSPECTRAFOR is seeking a highly motivated and detail oriented Professional to join their team, focusing on providing expert technical support for their enterprise credentialing applications. The role involves troubleshooting complex application issues, maintaining client satisfaction, and ensuring compliance with regulatory standards.
ConsultingCRMInformation TechnologyLegal
Hiring Manager
Ankur Sharma
Responsibilities
Provide technical support for the MD Staff (including core credentialing and provider enrollment modules) and the MD Stat (including peer review and FPPE) platforms via phone, email, and ticketing system
Diagnose, analyze, and resolve complex application issues, data discrepancies, configuration problems, and integration errors
Utilize advanced troubleshooting techniques, including UI replication, audits and ad hoc reports, as well as GCP BigQuery and SQL database querying
Escalate unresolved critical issues to leadership and/or vendors, providing detailed documentation, reproduction steps, and impact assessments
Manage a personal queue of support tickets, adhering to defined service level agreements (SLAs) for response and resolution times
Develop and maintain expert level knowledge of the functionality, architecture, and data flow of the MD Staff and MD Stat products, as well as related data assets
Guide clients through complex workflows, version upgrades, configuration changes, and data migration procedures
Act as a liaison between clients and internal teams as needed to ensure a unified approach to problem solving and product improvement
Contribute to the creation and maintenance of internal knowledge base articles, troubleshooting guides, and client facing documentation
Perform UI and database investigations (primarily ad hoc reports, SQL Server, and GCP BigQuery) to verify data integrity, identify root causes of data related issues, and execute necessary data fixes and change control procedures
Assist with testing fixes, new functionality, and new releases prior to client deployment
Assist with development, implementation, and maintenance of integrations including outbound reports, SFTP, API, and HL7 MFN, and inbound files (MD Stat)
Monitor/analyze system performance and integration points (e.g., SQL DataWarehouse, HL7, APIs, SFTP) to identify potential bottlenecks or failures
Ensure all support activities comply with HIPAA and other relevant regulatory standards regarding Protected Health Information (PHI)
Maintain accurate and thorough records of all customer interactions and technical issues in the support ticketing system
Identify recurring issues and trends, reporting findings to management to drive continuous product and service improvement
Qualification
Required
Strong blend of technical troubleshooting skills
Customer service excellence
Solid understanding of healthcare provider credentialing
Understanding of privileging, payer enrollment, peer review, and FPPE
Ability to provide technical support for the MD Staff and MD Stat platforms via phone, email, and ticketing system
Ability to diagnose, analyze, and resolve complex application issues, data discrepancies, configuration problems, and integration errors
Utilization of advanced troubleshooting techniques, including UI replication, audits and ad hoc reports, as well as GCP BigQuery and SQL database querying
Ability to escalate unresolved critical issues to leadership and/or vendors, providing detailed documentation, reproduction steps, and impact assessments
Management of a personal queue of support tickets, adhering to defined service level agreements (SLAs) for response and resolution times
Development and maintenance of expert level knowledge of the functionality, architecture, and data flow of the MD Staff and MD Stat products
Guiding clients through complex workflows, version upgrades, configuration changes, and data migration procedures
Acting as a liaison between clients and internal teams as needed
Contribution to the creation and maintenance of internal knowledge base articles, troubleshooting guides, and client facing documentation
Performing UI and database investigations to verify data integrity, identify root causes of data related issues, and execute necessary data fixes and change control procedures
Assisting with testing fixes, new functionality, and new releases prior to client deployment
Assisting with development, implementation, and maintenance of integrations including outbound reports, SFTP, API, and HL7 MFN
Monitoring/analyzing system performance and integration points to identify potential bottlenecks or failures
Ensuring all support activities comply with HIPAA and other relevant regulatory standards regarding Protected Health Information (PHI)
Maintaining accurate and thorough records of all customer interactions and technical issues in the support ticketing system
Identifying recurring issues and trends, reporting findings to management to drive continuous product and service improvement
Preferred
Experience with healthcare Provider Credentialing, Privileging, and/or Payor Enrollment Management, especially MD Staff and/or MD Stat
3+ years of experience in a technical support role, preferably supporting enterprise level credentialing and/or enrollment software applications
Strong proficiency in GCP BigQuery and SQL for querying databases, data manipulation, and troubleshooting application issues
Demonstrated ability to analyze complex technical problems and provide effective, timely solutions
Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non technical audiences
Proven customer service orientation and conflict resolution skills
Familiarity with Google Suite, Microsoft Office, ServiceNow, Jira, GCP Looker, Tableau, REDCap
Experience supporting web based applications, including an understanding of web service technologies (REST/SOAP) and API troubleshooting
Company
SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S.
1001-5000 employees
H1B Sponsorship
SPECTRAFORCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (1)
2022 (6)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageCompany data provided by crunchbase