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Parloa · 2 weeks ago

Principal BPO Partnerships Manager (f/m/d)*

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$180K/yr - $250K/yr

4+ years exp

Parloa is one of the fastest growing startups in the world of Generative AI and customer service, seeking a Principal BPO Partnerships Manager to lead the development of global BPO partnerships. The role involves identifying potential partners, establishing impactful relationships, and executing growth plans to drive revenue and customer retention.

Artificial Intelligence (AI)ChatbotGenerative AIInformation TechnologySaaSSoftwareTelecommunications

Responsibilities

Identify, qualify, and acquire new global Business Process Outsourcing (BPO) partners

Build and maintain strong C-level relationships to drive revenue growth and customer retention

Develop business plans with your partner portfolio to achieve partner-driven revenue goals and secure new customers

Lead negotiations to establish partnership agreements that deliver mutual value and support long-term objectives. Structure agreements to optimize resource allocation, revenue sharing, and risk management

Own partner relationships end-to-end and coordinate effective communication channels with partners

Collaborate cross-functionally with internal teams (sales, marketing, product, etc.), to drive partner success

Plan and manage go-to-market initiatives with BPOs, incorporating both marketing and commercial enablement activities