Parloa · 2 weeks ago
Principal BPO Partnerships Manager (f/m/d)*
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$180K/yr - $250K/yr
4+ years expParloa is one of the fastest growing startups in the world of Generative AI and customer service. They are seeking a Principal BPO Partnerships Manager to grow and develop a portfolio of global BPO partners, establish impactful partnerships, and deliver against revenue targets.
Artificial Intelligence (AI)ChatbotGenerative AISaaSSoftware
Responsibilities
Identify, qualify, and acquire new global Business Process Outsourcing (BPO) partners
Build and maintain strong C-level relationships to drive revenue growth and customer retention
Develop business plans with your partner portfolio to achieve partner-driven revenue goals and secure new customers
Lead negotiations to establish partnership agreements that deliver mutual value and support long-term objectives. Structure agreements to optimize resource allocation, revenue sharing, and risk management
Own partner relationships end-to-end and coordinate effective communication channels with partners
Collaborate cross-functionally with internal teams (sales, marketing, product, etc.), to drive partner success
Plan and manage go-to-market initiatives with BPOs, incorporating both marketing and commercial enablement activities
Qualification
Required
4+ years of experience in partner management, channel management, account management or enterprise sales in the BPO industry
Experience in the customer contact center industry
Experience with enterprise software (SaaS) or cloud solutions
Excellent relationship-building, communication, and negotiation skills
Proven track record of driving business growth and achieving results
Preferred
Experience working with or for BPOs a plus
Benefits
Attractive compensation package with equity
Unlimited PTO
Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
Class Pass membership
Regular team events (onsite and at the HQ in Germany), game nights, and other social activities
Company
Parloa
Parloa is an AI agent management platform that supports contact centers in automating and enhancing customer interactions.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$561.98MKey Investors
General CatalystAltimeter CapitalEQT Ventures
2026-01-15Series D· $350M
2025-05-06Series C· $120M
2024-04-24Series B· $66.02M
Leadership Team
Malte Kosub
CEO & Co-Founder
Alexander Matthey
CTO
Recent News
2026-01-22
MarTech Series
2026-01-19
Startbase
2026-01-17
Company data provided by crunchbase