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Paradies Lagardère · 1 day ago

M·A·C Artist - Part-Time

Indianapolis, IN

Part-time

Onsite

New Grad, Entry Level

Paradies Lagardère is a company that represents the image and products of M·A·C to customers. The M·A·C Artist is primarily responsible for customer service and sales, utilizing exceptional communication skills and artistic abilities to enhance the customer experience.

Hospitality

Responsibilities

Greet customer within 30 seconds upon their arrival- ask if they need assistance, if unable to assist customer at that time, ensure that someone will be there shortly (based on standards communicated during Basic Training)

Provide welcoming, personal, professional and consistent service to all Customers at all times

Ask questions, investigate preferences, listen to customer, make the experience interactive by following the IMAC (Interactive Service Between MAC Artists and Customer) process

Suggest group of appropriate products and/or colors to meet and exceed customers’ needs

Assist customers with product/services selection and information

Demonstrate effective communication skills, the well-executed and expedient application of makeup to achieve the look the Customer desires. Sample products as applicable

Inform customers of M·A·C consciousness programs and philosophies

On closing the sale, thank the Customer, invite the Customer to a future visit and process the transaction through the POS system

Practice current good counter practices

Obtain Customer data for M·A·C Addict book or other client list as required

Meet your individual responsibility for your appropriate contribution to the team’s goals in term of service, sales and company objectives

Keep informed about products/company information/store information

Actively participate in store theme days and events and new product launches

Study the Skills Certification requirements and complete as many skill sets as appropriate

Actively participate in M·A·C training sessions and partnered store mandatory training sessions

Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business

Maintain a clean and organized work area

Maintain tester units in proper schematic order

Clean or replace any broken or damaged products

Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas

Inform management of any store maintenance issues

Inform management of any Health and Safety issues which might lead to accidents

Complete assigned projects such as counting expiration dates, batch codes on products, compiling information on transfers and RTV’s

Assist with inventory counts

Submit accurate time worked in voice response system in appropriate time period

Complete appropriate Customer correspondence as required

Adhere to proper security procedures regarding handling of cash and assets

Assist in Inventory Management

Assist in stocking of all counter supplies and inventory on a daily basis as required

Assist in merchandising and re-stocking all products on the floor in showcases and cabinets every morning and as needed throughout the day

Arrange for product transfer from other stores if customer wants product currently unavailable at your counter

Communicate low on stock and out of stocks to Retail Manager

Assist in the proper rotation of stock

Qualification

Cosmetology trainingCustomer serviceCommunication skillsOrganizational skillsTime managementCosmetic experienceFlexibility

Required

A minimum grade 12 education

Technical/other training or better in Cosmetology or related field

Excellent customer service, communication, organizational skills and time management skills

Ability to assess customer needs and make recommendations

Ability to work in a fast paced environment including evenings and weekends

Professional demeanor and ability to be flexible and handle change in a positive manner

Excellent communication skills to be performed on a daily basis

Moderate physical effort

Some unpacking and packing of materials is required when restocking the floor supplies

Moving and setting up of displays and other events taking place in your location

Standing nearly 8 hours at counters

Preferred

Cosmetic experience preferred

Company

Paradies Lagardère

Glassdoor2.9

Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.

Founded in 1960