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Frequentis · 1 day ago

Field Engineer

Columbia, MD

Full-time

Onsite

Mid, Senior Level

3+ years exp

Frequentis USA Inc. is dedicated to creating a safer world through innovative communication and information systems for mission-critical solutions. The Field Engineer will be responsible for hands-on integration of software and hardware components, conducting site surveys, and providing technical analysis and support to ensure optimal system functionality.

IncubatorsSoftwareTelecommunications

Culture & Values

Responsibilities

Hands-on integration of software and hardware components including software installation and configuration, network configuration, and telecommunications hardware integration

Implements IT system solutions for networking, computing, and our propriety communications equipment including conceptional, functional, and physical views

Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications and implementations

Conduct site surveys at customer locations to identify requirements for production and installation

Prepare deliverable documentation describing site requirements and system configuration

Install, service, and complete basic repairs of equipment at customer sites

Integrate mission-critical systems components and perform system debug

Conducts factory acceptance tests, site acceptance tests, failure location and analysis

Supports system production team to troubleshoot and solve production issues

Organize and provide detailed product and service training as necessary

Solve complex field issues in coordination with the system engineering and development team

Interface with customers

Provide required reports to management staff, showing customer, type of equipment involved, status, and field resolution of complex service assignments

May participate in remote system monitoring, maintenance, and tier 2 on call support

Qualification

Information TechnologySystems EngineeringNetwork ConfigurationScripting LanguagesTelecommunications ProtocolsOperating SystemsVirtualizationSystem Security ManagementNetwork Analysis ToolsSystem Monitoring ToolsTechnical TroubleshootingProblem SolvingCommunication Skills

Required

BS in Information Technology, Information Systems, Electrical Engineering/Computer Science, Mechanical Engineering or equivalent experience with IT systems and engineering

3-9 years' experience in Systems/Field Engineering integrating, deploying, and supporting integrated hardware and software solutions in the area of networking and communications

Demonstrates the ability to implement and apply best-practice engineering concepts

Excellent problem solving, analytical, and technical troubleshooting skills

Highly organized with strong written and verbal communication skills

Operating Systems (RHEL, Windows)

Scripting languages (e.g., Bash, PowerShell, Perl, Python)

Log aggregation and reporting (ELK/Opensearch, Splunk)

Network analysis tools (Wireshark, Stablenet)

System monitoring tools (Zabbix, SNMP)

Virtualization (ESXi, KVM, Red Hat Virtualization)

System security management and intrusion detection tools (IdM, SSL, IPSec/VPN, SELinux, AIDE)

Telecommunications protocols (SIP/RTP, ED-137)

Experience in routing and networking technologies