PermitFlow · 3 months ago
Permit Operations Lead (NYC Hybrid)
New York City, NY
Full-time
Hybrid
Senior Level
$70K/yr - $100K/yr
5+ years expPermitFlow is redefining how America builds by modernizing the pre-construction process through AI technology. The Permit Operations Lead will manage the entire lifecycle of permit applications, ensuring compliance and efficiency while serving as the main point of contact for customers.
Artificial Intelligence (AI)ConstructionEnterprise SoftwareSoftware
Responsibilities
Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities
Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities
Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible
Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements
Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders
Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency
Qualification
Required
5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment
Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions
Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail
Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs
Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development
Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle
Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions
NYC based: Ability to work from our NYC office Monday, Wednesday, and Friday
Preferred
Experience working on permitting projects across multiple states or regions
Benefits
Comprehensive medical, dental, and vision coverage
Flexible PTO and paid family leave
Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
In-Office Lunch & Dinner Provided
Home office & equipment stipend
Company
PermitFlow
PermitFlow is a construction permitting software that simplifies the permit preparation and submission process.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$90.5MKey Investors
AccelKleiner PerkinsInitialized Capital
2025-12-02Series B· $54M
2024-02-21Series A· $31M
2023-05-08Seed· $5.5M
Leadership Team
Samuel Lam
Co-Founder & CTO
Recent News
2026-01-16
2026-01-08
2025-12-11
Company data provided by crunchbase