Charlie Health · 1 day ago
Patient Financial Services Representative
Nashville, TN
Full-time
Hybrid
Mid Level
3+ years expCharlie Health is a rapidly growing organization dedicated to connecting individuals to life-saving behavioral health treatment. The Patient Financial Services Representative will research and rectify third-party healthcare insurance denials and support other departments in analyzing open claims while ensuring compliance with various insurance billing guidelines.
Health Care
Responsibilities
Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadership
Responsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues
Responsible for timely follow-up on all appeal submissions
Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests
Providing follow-up and feedback to leadership regarding assignments
Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR
Works necessary reports to ensure assigned AR is actively worked & maintained
Qualification
Required
3+ years of experience in insurance account receivable department, preferably in behavioral health
Knowledge of payer specific billing requirements
Highly organized and able to track workflows through various tools
Strict attention to detail with excellent organizational skills
Customer service skills to work with insurance companies and teammates within the company
Maintain a high level of integrity and confidentiality of medical information
Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
Benefits
Comprehensive benefits
Company
Charlie Health
Virtual behavioral health clinic for high acuity youth
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.85M2020-06-04Seed· $0.85M
Leadership Team
Justin Weiss
Co-founder, Head of Corporate Strategy
Ellen Broxmeyer
Chief Compliance Officer
Recent News
Behavioral Health Business
2025-08-14
Behavioral Health Business
2025-05-05
Company data provided by crunchbase