Intercom · 3 days ago
Senior Forward Deployed Engineer
San Francisco, CA
Full-time
Hybrid
Senior Level
$176K/yr - $247K/yrIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As a Senior Forward Deployed Engineer, you will work closely with strategic customers to understand their business challenges and technical requirements, driving the adoption of Intercom's AI capabilities to enhance their support operations.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Drive the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations
Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin
Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion
Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback
Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow
Qualification
Required
You are interested in AI/ML
You're good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations
Strong cross-functional collaboration
Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom
Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn't need to be a language that we use here
Great people are effective and learn what we use quickly (or introduce us to better ways of working)
Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes
Proficient using and writing REST APIs to integrate systems effectively
Strong communicator
Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail
Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs
Preferred
Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created
Bonus points if you're a former founder or early engineer at a startup
Benefits
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase