AIG · 10 hours ago
Application Management Engineer
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
$88K/yr - $111K/yr
5+ years expAIG is a global leader in commercial and personal insurance solutions, and they are seeking an experienced Application Management Engineer to join their Application Services IT team. The role focuses on application maintenance and support, requiring strong expertise in Java, SQL, and related technologies to provide technical support and enhance service delivery.
BankingFinancial ServicesInsurance
Responsibilities
Take ownership of technical support operations, including first response to Enterprise customers, handling escalations, communicating internally with various teams regarding technical issues, documenting technical issues internally and externally, and identifying possible methods for improving Support in both the technical and the service layers
Develop a deep understanding of the Insurance platforms to provide efficient end-to-end support solutions
Utilize the platform’s various backend mechanisms, processes, and data structure to provide Tier-2 support on complex backend capabilities
Collaborate with Product and Technical teams to address recurring issues and enhance support services
Create and maintain internal documentation on platform functionalities and processes
Work with internal customers to understand their data and technology challenges and recommend ways to optimize performance
Govern Incident Management and root cause analysis, technical issues, problem resolution and suggests improvement plans
Work with business for prioritization of various tasks/requests/changes/issues
Participate in application onboarding / decommissioning discussions
Participate in Permit to Build / Permit to Operate discussions
Participate in PI Planning
Participate in Major incident RCA calls
Refine/ mature existing Debt analysis/ KEDB categories and work with technical/ support team to refine their respective categorization
Qualification
Required
5 + years of experience as a Tier-1, 2, 3 or Senior Technical Management Engineer for technical SaaS products, cloud-based, or IT tooling solutions
Experience with two any of the major cloud providers (AWS and Azure)
Experience working with internal and external APIs
Experience of working with Microservices, APIs, Mule
Experience of working in Distributed Technologies
Experience with SQL, including accessing and querying databases, manipulating data via advanced queries, and extensive knowledge of relational database structure
Ability to work independently and ability to multitask whenever there is a major incident involving multiple stakeholders, or multiple activities planned while still communicating with the stakeholders on key issues
Proven track record of building support processes and methodologies from scratch and make improvements on existing ones
Experience with working in monitoring or cloud cost management segments
Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions
Implement long-term IT solutions with an eye on security and cost evaluations
Supporting global workforce, partnering with overseas IT teams, both employees and consultants
A desire to learn and expand your horizons; take on new challenges as the business scales and things break
Optimize applications by integrating new technologies and performing upgrades
Ability to meet tight deadlines
Sound knowledge of all ITIL processes i.e., Incident Management, Problem Management, Change Management & Service Request management
Strong analytical, problem solving and communication skills
Should be well versed in Agile process and Rally
Preferred
Good knowledge in Data Stage
Knowledge in underwriting process
Benefits
In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.
At AIG, our people are our greatest asset.
We know how important it is to protect and invest in what’s most important to you.
That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Company
AIG
AIG is a global insurance company providing insurance products to support clients in business and in life.
10001+ employees
H1B Sponsorship
AIG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (4)
2022 (23)
2021 (5)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Kelly Lafnitzegger
Executive Vice President and Chief Human Resources Officer
Charlie Fry
EVP, Reinsurance Purchasing and Risk Capital Optimization
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2025-11-26
Business Wire
2025-11-05
Company data provided by crunchbase