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Parachute Health · 1 month ago

Customer Experience Associate

New York, NY

Full-time

Hybrid

New Grad, Entry Level

$55K/yr - $55K/yr

Parachute Health is transforming post-acute care through a leading digital ordering platform for medical equipment and supplies. As a Customer Experience Associate, you will ensure healthcare providers, suppliers, and patients receive the support they need to navigate the platform, while developing a deep understanding of the healthcare landscape and providing outstanding customer support.

Health CareMedicalSoftware

Growth Opportunities

No H1B

Responsibilities

Engage new Parachute users through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel welcome and comfortable with the platform, and know where to go when they have questions

Provide excellent ongoing service through empathy, active listening skills, scrappy resourcefulness, and a desire to ensure the best possible outcome for all patients

Help keep the platform running smoothly by quickly attending to technical operations tasks

Understand who our users and customers are and how Parachute best fits into and streamlines their workflow

Work with patient health information and treat it sensitively according to HIPAA guidelines

Build and refine processes that scale with rapid growth

Leverage strong communication, stakeholder management, and collaboration skills as you work with your colleagues and external customers

Qualification

Customer supportTechnical operationsMicrosoft applicationsGoogle WorkspaceEmpathyActive listeningProblem solvingOrganizational skillsPositive attitude