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Aqua · 8 hours ago

Operations Director II

Austin, TX

Full-time

Onsite

Director/Executive

10+ years exp

Aqua, an Essential Utilities company, is seeking an Operations Director II to lead their operations team. The role involves enhancing customer experience, ensuring regulatory compliance, and managing operational and capital budgets for water and wastewater services.

Business DevelopmentCustomer ServiceInfrastructure

Responsibilities

Leads the operations team and collaboratively works with engineering, compliance, and accounting functional leads to provide safe, reliable high quality water and wastewater service

Creates a culture of trust, support and high employee engagement cemented in our values of integrity, responsibility, and commitment to excellence. Lead the mutual development of performance goals and measurements; provide meaningful performance feedback and evaluations; provide training and growth opportunities; plan and direct work assignments; administer Company policies; and communicate information for effective job performance

Drives to improve the customer experience in daily decision making throughout operations team. Establishes positive, proactive communications in the communities we serve. Ensures customers are notified promptly and clearly of any problems or issues, or service disruptions

Prepares and executes operating and capital budgets within areas of responsibility. Supervises operational and capitalized maintenance activities and supports planned vertical and linear capital investments. Works with business development in the coordination and negotiations with developers regarding new systems. Assist in the identification, due diligence, and smooth operational transition of acquisitions

Coordinates and negotiates with vendors regarding supplies and/or services needed. Hires and oversees work by contractors and subcontractors, ensuring that the work is performed, and the funds are deployed in the most efficient and effective manner

Assists environmental compliance in interaction with environmental regulators regarding current regulations, permit compliance and other matters regarding water and wastewater operations

Works closely with the Compliance team to ensure compliance with operating permits and contracts while drafting/submitting responses and or comments to relevant regulatory compliance concerns/issues/requests

Institutes and supervises Aqua Texas’s Safety Program

Works with others in the organization to develop performance matrices to assure that all resources are used in a cost-effective manner. Uses technology where appropriate to monitor and manage. Continues to maintain and search for new methods of increasing productivity and quality in a cost-effective manner

Coordinate with the Groundwater Conservation Districts (GCD) and Groundwater Subsidence Districts (GSD) to ensure that permitted withdrawal limits are met and manage internal resources toward the same

Follows Incident Commander system and fills Incident Commander Role for most events. For significant emergency events initiates enterprise incident command per the National Incident Management System

Qualification

C license in water/wastewaterTexas Commission knowledgeBachelor’s degreeSafe Drinking Water ActMicrosoft OfficeCustomer serviceWritten communicationVerbal communicationWork under pressure

Required

Bachelor's degree in Business, Engineering or related field and 10 years' experience required

Ideal candidate will have a “C” license in water and/or wastewater

Knowledge of Texas Commission on Environmental Quality as well as Public Utility Commission of Texas rules and regulations, public policy, environment, and industry knowledge and can comfortably and confidently discuss issues that relate to this industry

Ability to work with regulatory agencies, developers, public, water and wastewater district representatives, contractors and engineers

Must have a valid U.S. Driver's License

Preferred

Knowledge of Safe Drinking Water Act is highly desired

Proficient in Microsoft Office (Email, Word, Excel, PowerPoint)

Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal and external customers

Strong customer service skills

Ability to work well under pressure