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Kraken · 3 months ago

Client Technical Implementation Lead

New York

Full-time

Hybrid

Senior Level

$70K/yr - $200K/yr

Kraken is a technology company focused on creating a smart, sustainable energy system. The Client Technical Implementation Lead will manage client relationships and support technology transformation projects, ensuring successful migration to the Kraken platform and long-term technology requirements.

Software

Growth Opportunities

H1B Sponsor Likely

Responsibilities

You will be managing the relationship with client counterparts (often product owners and business owners)

You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues

Being the knowledge base of how Kraken works and how we deliver Kraken Platform

Triaging incoming requests and communicating client priorities internally

Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform

Supporting the engineering team to deliver product features

Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have

Qualification

Agile delivery experienceProduct managementTechnical mindsetRegulatory complianceConsulting experienceStakeholder managementInfluencing skillsCommunicationCollaboration skillsPresentation skillsInterpersonal skills

Required

Experience in a regulated utilities environment (required at senior level, not required for junior and mid)

Strong agile delivery experience

Experience of product management and customer journeys

Solid understanding of technology and associated trends

Excellent communications, collaboration and presentation skills

Strong influencing skills and ability to challenge traditional ways of thinking

Experience of working with significant complex delivery pipelines for clients

Patience - our clients are undergoing huge transformations that take time and require our understanding

Technical mindset, experience in the energy supply sector and with customer journeys

Degree qualified equivalent, with strong client delivery and/or product ownership experience

Experience in client facing roles and external stakeholder management

Experience in managing technical product or projects

Exceptional interpersonal skills

Proficient in tools such as miro and office suite

Preferred

Consulting experience is a plus

Regulatory compliance experience is a plus

Benefits

Great medical, dental, and vision insurance options including FSAs.

Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.

401(k) plan with employer match.

Parental leave.

Biological, adoptive and foster parents are all eligible.

Pre-tax commuter benefits.

Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.

Equity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.

Modern office or co-working spaces depending on location.

Company

Kraken

Kraken is a global customer and culture platform for energy, water, and broadband. It is a sub-organization of Octopus Energy Group.

Founded in 2019

London, England, GBR

1001-5000 employees

https://kraken.tech

H1B Sponsorship

Kraken has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)