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Tourneau|Bucherer · 1 day ago

Client Advisor - Flagship, Las Vegas

Las Vegas, NV

Full-time

Onsite

Mid Level

3+ years exp

Tourneau|Bucherer is a luxury retail company specializing in watches and jewelry. The Client Advisor role focuses on providing an exceptional client experience while meeting sales objectives and building long-term relationships with clients.

E-CommerceLifestyleRetailWearables

Responsibilities

Ensure an outstanding client experience

Work to create a positive, inviting and elevated environment for the discerning client

Be enthusiastic and demonstrate a passion for watches and jewelry

Create a relationship with the client:

Greet the client when they enter the store

Listen to the needs of the client and ask discovery questions

Demonstrate outstanding product knowledge to educate the client and address their needs

Understand available inventory within store and if needed, at other Tourneau|Bucherer locations

Create excitement with the client about the product

Ultimately gain the client’s trust

Explain the value of being a Tourneau|Bucherer client and leverage available tools, such as CRM, the Watch Protection Plan, Trade-ins and Bucherer 1888 Financing to support making the sale

Partner with other Client Advisors as appropriate to make a sale

Obtain client information utilizing the CRM system to build an on-going relationship

In the event that the client contact results in a sale, efficiently close and process the sale:

Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicable

Complete warranty information

Work with Service Department on sizing, cleaning and setting the watch

If required, gift-wrap and prepare for shipment

Follow-up with client on purchase

Handle client issues with outstanding diplomatic skill, creating a positive experience for the client

Attend training sessions to increase product knowledge

Partner with the Service Department, as applicable to ensure a positive client experience this includes:

Escorting customers to the Service Department

Taking in repair orders if needed

Assisting with customers picking up repairs

At a minimum, must meet sales objectives for any given month, quarter and year

Clearly understand daily sales objective and how it relates to weekly and monthly targets

Maximize percentage to retail

Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns

Readily accept and incorporate constructive advice given by managers on how to improve sales performance

Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment

Strictly adhere to all store security procedures

Set up cases and windows

Respect other Client Advisors fostering an environment of support and collaboration

Adhere to the company dress code policy

Work with team members to ensure the store is at all times clean and attractive

Attendance is a crucial part of performance.Be on time

Help set-up or close store depending upon shift

Qualification

Sales in luxury marketClient relationship buildingProduct knowledge (watches/jewelry)CRM system utilizationBilingual proficiencyProfessionalismCommunicationInterpersonal skillsTeam playerAdaptability

Required

3+ years of relevant experience, preferably sales in the luxury market

Excellent communication, interpersonal and customer relation skills

Sales driven and results orientated

Team player

Willing to be hands-on and work with the team to fulfill operational and organizational needs

Adaptable with an attitude of continuous learning

A passion for building clientele and selling

Demonstrate an exemplary level of integrity and professionalism at all times

Must be able to work a flexible schedule throughout the week

Must have a polished and professional appearance with a positive attitude

Meet and exceed company assigned goals, metrics and objectives

Preferred

Prior watch and fine jewelry experience is helpful, but not required

A Bachelor's degree or equivalent in business or related discipline is preferred

Bi-lingual language proficiency is a plus to cater to our international customer base

Company

Tourneau|Bucherer

The Marriage Of Tourneau And Bucherer In 2018, Two Long-Standing Industry Leaders, Is Bringing Together The Best Of Both Companies To Surprise And Delight Watch And Jewelry Customers Around The World.

Founded in 1900

New York, New York, USA

501-1000 employees