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Paradies Lagardère · 1 week ago

Multi-Unit Assistant General Manager - John Glenn Columbus International Airport

Columbus, OH

Full-time

Onsite

Mid, Senior Level

Paradies Lagardère is a family-owned business operating over 950 stores in airports across the United States and Canada. The role of Multi-Unit Assistant General Manager involves driving key performance metrics by delivering exceptional customer experiences and managing store associates effectively.

Hospitality

Responsibilities

Motivate team through our company’s vision and direction to encompass our core values

Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards

Lead and inspire a great customer service culture by recognizing and rewarding

Build relationships with peer and upper management

Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels

Train and continuously develop teams

Provide consistent performance feedback

Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution

Ensure that all visual directives are executed seamlessly

Direct and execute strategic merchandising to maximize sales and presentation standards

Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards

Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities

Achieve predetermined financial budgets to include payroll containment

Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience

Achieve location shrink goals while maintaining all operational standards to secure the assets of the location

Qualification

Analytical skillsPlanning skillsProblem-solving skillsVerbal communicationWritten communicationInterpersonal skillsCollaborative skillsTeamworkFlexibilityWork under pressure

Required

Strong analytical, prioritizing, interpersonal, problem-solving & planning skills

Strong verbal and written communication skills

Collaborative skills and ability to work well within a team

Ability to work in a fast-paced and deadline-oriented environment

Ability to work a flexible schedule, including holidays, nights and weekends

Company

Paradies Lagardère

Glassdoor2.9

Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.

Founded in 1960