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Verkada · 10 hours ago

Director of Technical Content & Delivery

San Mateo, CA

Full-time

Onsite

Director/Executive

$225K/yr - $305K/yr

8+ years exp

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. As the Director of Technical Content and Delivery, you’ll design and build Verkada’s global technical certification, training, and enablement program, leading a team of technical content creators and trainers to ensure high-quality educational resources.

Artificial Intelligence (AI)Enterprise SoftwareInternet of ThingsPhysical SecuritySmart Building

No H1B

Responsibilities

Design and launch Verkada’s global technical certification and training program, with tiered certifications, hands-on labs, and real-world assessments

Build and scale a team of highly technical content creators and trainers, driving content quality, technical depth, and learner engagement

Partner deeply with Solutions Engineers (SEs), SE leaders, and partner technical teams to ensure programs directly support field readiness, sales success, and product adoption

Champion in-person, lab-based, and hardware-integrated training experiences — delivering high-impact sessions across our San Mateo HQ and the field

Create a wide range of enablement assets, including:

Multi-track certification exams

Hands-on labs and simulations

Short-form on-demand trainings

Learning books, whitepapers, technical guides

In-person instructor-led and virtual training content

Spend time in the field (~25–30% travel) supporting training events, gathering feedback, and evolving the experience based on real-world usage

Work cross-functionally with Solutions Engineering, Product, Channel, and Enablement teams to ensure content is current, accurate, and aligned with product updates

Define and track success metrics around adoption, field performance, knowledge retention, and global certification reach

Scale the program and your team rapidly as adoption and demand grow — with a long-term goal of becoming the industry benchmark for technical certification in the physical security and smart building space

Qualification

Technical training leadershipCertification program developmentNetworking expertiseIoT knowledgePhysical security experienceProject management skillsContent creationIn-person trainingCross-functional collaborationTeam leadership

Required

8+ years in technical training, certification, or enablement leadership roles in fast-paced, high-growth tech environments

Strong background in networking, IoT, physical security, or enterprise infrastructure

Proven success building and scaling technical certification programs that serve internal teams, partners, and customers

Deeply hands-on — comfortable creating labs, writing content, building assessments, and reviewing technical documentation

Experience leading teams of content developers, instructors, or technical educators, with a track record of scaling globally

Excellent cross-functional collaborator who thrives on working with SEs, product managers, engineers, and GTM teams

Passion for in-person learning, hardware-driven labs, and building programs that people genuinely enjoy participating in

Strong project and program management skills, with the ability to deliver big results with speed and clarity

Benefits

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans

Nationwide medical, vision and dental coverage

Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options

Expanded mental health support

Paid parental leave policy & fertility benefits

Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time

Professional development stipend

Fertility Stipend

Wellness/fitness benefits

Healthy lunches provided daily

Commuter benefits