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Encore · 3 hours ago

Event Technical Lead, Audio Visual - Four Seasons Resort Maui

Kihei, HI

Full-time

Onsite

Entry, Mid Level

$21.58/hr - $26.43/hr

2+ years exp

Encore is a leading company in the hospitality industry, and they are seeking an Event Technical Lead to manage audiovisual systems for events. The role involves setup, operation, troubleshooting of equipment, and providing excellent customer service to ensure client satisfaction.

Event ManagementEvent PromotionEvents

Responsibilities

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment

Troubleshoot technical issues and resolve problems quickly as they arise

Complies with all Company security and safety measures

Ensures equipment is secure from theft and/or damage when in use

Provides excellent service and strive to exceed the expectations and needs of internal and external customers

Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy

Maintains a positive relationship with all clients through effective communication

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly

Monitors events and checks in on customers throughout the day

Understands and fosters the hotel/client relationship

Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues

Anticipates equipment challenges and changes in a timely and professional manner

Understands company processes, follows procedures, and completes systems entry and paperwork accurately

Uses the equipment sheets to determine the equipment scheduled for set up and for strike

Interacts with other staff and outside vendors for equipment

Increases revenue by utilizing floor up-selling techniques

Work with clients to finalize invoices

As needed, work within Encore systems and applications

Qualification

Audio-visual experienceCustomer serviceEquipment operationTroubleshootingTechnical abilityLeadershipCommunicationCollaboration

Required

High school diploma required

2-3+ years of audio-visual experience is required

A valid driver's license is required for team members in positions that may operate Company vehicles

Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to

External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date

Additional DOT requirement may need to be met if applicable

Must be able to lift 50 lbs