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SAIC · 3 days ago

ServiceNow Systems Administrator

Annapolis Junction, MD

Full-time

Onsite

Senior Level, Lead/Staff

$160K/yr - $200K/yr

9+ years exp

SAIC is seeking a ServiceNow Administrator in Annapolis Junction for an exciting program. In this role, you will provide support for the implementation, troubleshooting, and maintenance of IT systems, manage infrastructure, and assist with problem resolution for various devices.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems

Manage IT system infrastructure and any processes related to these systems

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provide support for the escalation and communication of status to agency management and internal customers

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Qualification

ServiceNow platformService Management (ITSM)Systems Administrator experienceServiceNow System Administrator certificationDoD 8570 compliance IAT Level IIUNIXLinuxWindowsProblem resolution