Kona Village, A Rosewood Resort · 3 months ago
Moana Restaurant Host/ess
Hawaii, United States
Full-time
Onsite
Entry Level
$22.09/hr - $22.09/hr
1+ years expKona Village Resort is a historic and culturally rich destination located on the Kona Coast of the Big Island of Hawai‘i. They are seeking a Host/Hostess who will be the first and last point of contact for guests, ensuring they feel welcomed and valued while working closely with the Food and Beverage team to achieve guest satisfaction.
Hospitality
Responsibilities
Ensures the delivery of brand promise and provides exceptional guest service at all times
Achieve high standards of service with the respect of the Hawaiian culture and tradition
Provides excellent service to internal customers in other departments as appropriate
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
Maintains positive guest and colleague interactions with good working relationships
Establishes a rapport with guests maintaining good customer relationships
Constantly strive to satisfy all guests patronizing the outlet
Assist with maintaining the Food and Beverage Essentials
Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
Greets customers and seats guests accordingly
Deliver unprecedented personalization. Offer discreet recognition. Connect with guests’ passions and create memorable experiences
Work across all areas Food and Beverage Department, to ensure that guest expectations are exceeded, and standards are consistently maintained
Maintain positive colleagues’ interactions with good working relationships
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactory
Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place
To be fully aware with Food and Beverage policies, procedures and standards
To take active part in training programs to develop a team of multi skilled Food and Beverage Associates across all Food and Beverage outlets
Understand and strictly adheres to Rules and Regulations established in the associates handbook and the hotel’s policies concerning fire, hygiene, health and safety
Be aware of daily functions, events, VIP and group arrivals
Provides smooth and efficient service at the Outlet ensuring the Rosewood standards are met at all times
Ensuring speedy, polite, guest friendly service at all times, aimed at providing elegant service to Rosewood brand standards always in accordance with pre-agreed service sequences. Helping in hands on way when needed
Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests
Welcoming the guest at the restaurant and makes sure he/she checks on correct reservation details (amount of guests, dietary restrictions, etc.)
Work closely with Concierge Team
Able to deal with guest’s waiting list and keeping the guest satisfied
Reservation confirmation calls or messages
Know regular guest names and requirements and communicates to designated server/supervisor
Handling special requests and communicate effectively with the team and follow ups
Fully conversant with telephone etiquette, as per Rosewood standards
Full awareness on product knowledge and service throughout the hotel
Practice economy of food, beverage, paper supplies, electricity and water (practice recycling whenever possible)
Ensuring restaurant set up is ready for service in timely and detailed fashion and is according to restaurant standards and checklists including table tops, buffets, side stations, and reception desk and general restaurant appearances
Handles reservations and blocks covers accordingly. Being able to optimize the turnover of tables and must have strong communication with the supervisors on the floor for updating reservation system for available tables
Reports any difficulty or problem supervisor for solution or follow up actions
Maintain high visibility ‘in the workplace’ and provide assistance to our guests in a pro-active way
Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel’s policies concerning fire, hygiene and health and safety
Ensures high standards of personal presentation and grooming
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel
Attends training sessions and meetings as and when required
Carries out any other reasonable duties and responsibilities as assigned
Be punctual. No absenteeism or lateness, unless approved by superior
Continuous updating profiles in reservation system
Responsible for taking guests reservation
Responsible for keeping track of guest comment cards (updating comment card file on daily basis)
Fully responsible for developing and maintaining guest profiles
Maintains par stocks of all equipment and guest supplies related to stationery supply
Updates all specific guests request or preferences
Contribute to ensuring that brand integrity and clarity are always maintained
Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained
Model the company’s culture, vision, mission and core values at all times
Model the Hawaiian culture and values
Complies to the company policies
Takes on other tasks in addition to the ones stated, in a reasonable framework
Qualification
Required
Fluent spoken and written in English
High School Diploma
Fully able to operate with Restaurant Reservation systems, as well as Microsoft Office (Excel, Word)
Preferred
6 to 12 months in Hotel Food and Beverage operations or freestanding lifestyle restaurant preferred
Familiarization with Forbes standards is preferred
Company
Kona Village, A Rosewood Resort
Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort will once again open its doors and welcome back ‘ohana (family) to the historic and culturally rich destination in 2023.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nattha C.
Director Finance Business Partner
Company data provided by crunchbase