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Nuclearn · 8 months ago

Customer Success Engineer

Phoenix, AZ

Full-time

Hybrid

Mid Level

3+ years exp

Nuclearn is a software company delivering AI solutions for automating Nuclear Industry tasks. They are seeking a Customer Success Engineer to onboard new customers, support existing clients, and ensure the effective deployment of their software platform. The role requires a blend of technical skills and business acumen to address customer needs and enhance their experience with the product.

Artificial Intelligence (AI)EnergyMachine LearningNuclearSoftware

No H1B

U.S. Citizen Only

Responsibilities

Address technical and business-related inquiries from clients, aiming to resolve any issues or concerns swiftly and efficiently

Foster and maintain positive relationships with customers by understanding their specific business needs and ensuring their success with our products

Assist clients in installing and configuring software on on-premise servers, ensuring optimal integration with their existing IT infrastructure

Provide comprehensive support in setting up and configuring cloud environments for customers, addressing any challenges related to system interoperability, security, and performance

Troubleshoot and optimize clients' use of our platform, working closely with our engineering team to resolve technical issues promptly and effectively

Develop technical documentation and guides to facilitate the clients' handling of the software and its features

Advise clients on leveraging our solutions to meet their business challenges and achieve their objectives, providing insights tailored to their specific operational context

Engage in consultative discussions with clients, offering recommendations based on a deep understanding of their business models, industry trends, and the potential of our solutions

Systematically collect and analyze customer feedback, collaborating with product development teams to refine and enhance our solutions in line with client needs and expectations

Act as the voice of the customer internally, ensuring their needs and perspectives are adequately represented and prioritized in product development cycles

Work in tandem with clients to tailor the software configuration to their specific requirements, ensuring the optimal functioning of all features and integrations

Proactively identify areas for improvement within client setups, offering solutions and optimizations to enhance system performance and user experience

Qualification

LinuxApplication containerizationCustomer success experienceAI experienceMachine Learning experienceAzure CloudTerraformKubernetesPostgresPythonReactBusiness acumenExperience in startup environmentExperience in nuclear industry