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CoreWeave · 5 hours ago

Technical Solutions Manager

Livingston, NJ / New York, NY / Sunnyvale, CA

Full-time

Hybrid

Senior Level

$185K/yr - $215K/yr

5+ years exp

CoreWeave is The Essential Cloud for AI™, dedicated to providing a seamless and high-performance experience for clients running AI workloads. The Technical Solutions Manager will lead strategic customer relationships, define customer requirements, and oversee program execution to ensure successful integration and ongoing operations of CoreWeave within customer environments.

Artificial Intelligence (AI)Cloud ComputingCloud InfrastructureInformation TechnologyMachine Learning

No H1B

U.S. Citizen Only

Responsibilities

Lead Strategic Customer Relationships: Ownership of technical customer relationships to ensure successful adoption and customer satisfaction

Define Customer Requirements: Collaborate with customers and partners to define technical requirements that meet the customer's needs for AI/ML

Drive End-to-End Program Execution: Oversee the execution of complex programs, including planning, resource management, risk assessment, and internal/external stakeholder engagement to ensure successful outcomes

Engage with Stakeholders/Influence product strategy: Gather, document, and communicate program requirements to ensure clarity, feasibility, and alignment with critical objectives. Share customer feedback with Product Management and Engineering, influencing product direction

Foster Collaboration: Facilitate effective communication among various teams, including engineering, product management, operations, support, and sales

Build Strong Relationships: Establish and maintain strong relationships with stakeholders to align program objectives and secure necessary resources and support

Proactively Manage Risks: Identify potential risks and issues throughout the program and proactively communicate to relevant stakeholders to drive resolutions and minimize impact

Measure Success: Define and track key performance indicators (KPIs) and metrics to measure program success and effectiveness

Drive Improvements: Identify and address inefficiencies to enhance operational speed and quality outcomes

Qualification

GPU infrastructureAI applicationsCloud infrastructureTechnical program managementKubernetesAI/MLHigh-performance computingClient managementRisk managementStakeholder engagementCommunication skills

Required

B.S. in Computer Science or a related technical discipline, or equivalent experience

5+ years of experience in technical program management, customer success management, or professional services delivery management, with a focus on cloud infrastructure and AI/ML applications

Strong communication skills through both long-form documents and short-form/asynchronous communications with internal and external stakeholders

Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders

Experience with multiple staples of leadership, with the ability to work in a bottom-up leadership-style organization that focuses on enablement, communication, organization, and inspiration over task management

Demonstrated experience with proactive self-management, with examples of recognizing when to seek help and is willing to ask for it in a timely manner within a safe environment

Experience with client management within a cloud infrastructure landscape, ideally with an understanding of the fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing