Lucky Strike Entertainment · 1 day ago
Regional Vice President of Operations - California Water Parks & Family Entertainment Centers
Los Angeles, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$200K/yr - $225K/yr
5+ years expLucky Strike Entertainment is one of the world’s premier location-based entertainment platforms, and they are seeking a Regional Vice President of Operations to maximize revenue and cash flow growth in their Waterparks and Family Entertainment Centers. The role involves strategic direction, team leadership, and ensuring operational excellence and exceptional guest experiences.
Entertainment
Responsibilities
Recruit, hire, develop, and retain District and Area Managers who are passionate about delivering an exceptional guest experience at Waterparks and FECs, while achieving financial goals across various entertainment, food & beverage, and attraction offerings
Identify and act on the unique training and development needs of District and Area Managers. Use the Talent Management Process tools for their development and succession planning. Collaborate with HR and Training departments to build an appropriate talent bench, with a focus on guest safety, attraction operations, and crowd management
Communicate, monitor, and deliver on Key Performance Indicators (KPI) with District and Area Managers. Conduct annual performance reviews and competency assessments tailored to FEC and Waterpark metrics such as throughput, guest satisfaction, revenue per capita, and safety compliance
Ensure a world-class guest experience by ensuring that Lucky Strike Entertainment’s Operating and Service Standards are executed consistently across water-based rides, arcade zones, food courts, party/event spaces, and other family entertainment offerings
Ensure the District and Area Managers are conducting regular inspections using Lucky Strike Entertainment’s visit checklists and tools, customized to include FEC safety standards, water ride operational audits, and family experience evaluations
Manage the execution of seasonal price changes, weekly specials, and various promotions, often aligned with school holidays, weather patterns, and regional family travel trends
Develop annual business plans and ensure that District and Area Managers are given specific goals to achieve. Collaborate with the District and Area Managers to develop the Annual Operating Plan (budget) for the region. Ensure accountability to this AOP. Review and analyze daily and weekly financial reports and monthly P&L performance
Evaluate financial performance and ensure District and Area Managers are involved in establishing and implementing effective action plans. Plan revenue growth and closely monitor expense control with a particular emphasis on strategic labor management, especially during peak seasons and high-traffic weekends
Develop a sales culture amongst District and Area Managers where being proactive and entrepreneurial is the expectation, including revenue streams like group sales, birthday parties, season passes, food and beverage, and retail
Ensure adherence to Operating Standards for water safety, lifeguard certification, food safety, sanitation, ride maintenance, alcohol service, and all local/state/federal safety regulations relevant to Waterparks and FECs
Ability to work varying shifts, weekends, holidays, and extended workdays to support seasonal fluctuations and business needs
Qualification
Required
Minimum five years of multi-unit management experience in a high-volume entertainment, hospitality, Waterpark, or FEC setting required
Proven success supervising diverse teams (100+ employees), managing attractions, food & beverage, and events with a strong operational and financial track record
Skilled at managing a P&L, teaching financial discipline, and driving results through team development
Adept at hiring and mentoring talent, enforcing safety standards, and delivering high-quality guest experiences across a variety of attractions and services
Strong interpersonal and communication skills, high integrity, and analytical thinking are essential
Must be comfortable building relationships with vendors, corporate departments, and frontline teams in fast-paced environments
A sales-minded approach and the ability to lead seasonal and year-round business strategies are critical
Preferred
Bachelor's degree preferred
Benefits
Healthcare coverage
Performance-based incentives
A competitive total rewards package
Company
Lucky Strike Entertainment
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase