Christian Healthcare Ministries · 7 hours ago
Member Enrollment Representative
Circleville, OH
Full-time
Hybrid
New Grad, Entry LevelChristian Healthcare Ministries (CHM) is a nonprofit health care sharing ministry for Christians. The Member Enrollment Representative plays a vital role in increasing membership through various communication channels while ensuring exceptional member experience.
Health CareInsuranceNon Profit
Hiring Manager
Irennemarie Vega, M.B.A.
Responsibilities
Meet sales targets, goals, and performance expectations
Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process
Establish referrals, build relationships, and develop contacts with potential prospects
Respond promptly and professionally to prospective member calls and inquiries
Ensure delivery of high-quality, Christ-centered service
Address member questions, concerns, and provide thoughtful recommendations
Assist in retaining memberships when appropriate
Respond to emails, calls, and voicemail promptly
Clearly explain CHM guidelines, programs, and options to members
Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader
Maintain professionalism, empathy, and a positive attitude
Demonstrate strong communication skills in both phone and written correspondence
Uphold CHM’s Core Values and Mission Statement in all interactions
Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience
Gain a deep understanding of the Member Enrollment Team’s structure and objectives
Input, track, and manage prospects using HubSpot and internal CHM systems
Develop ongoing relationships with prospects through consistent and intentional follow-up
Demonstrate Christian values and adhere to ethical and legal business practices
Support CHM initiatives and departmental goals as assigned
Qualification
Required
Strong verbal and written communication skills, including professional phone and email etiquette
Proficiency in CHM guidelines, programs, and policies (training provided)
Competence with Microsoft Office Suite and CRM tools such as HubSpot
Excellent organizational and time management skills with the ability to handle multiple priorities
Self-motivated, collaborative, and committed to teamwork
Strong problem-solving and conflict resolution skills
Willingness to ask questions, seek guidance, and support team initiatives
Preferred
Prior experience in online or phone-based sales
College education or equivalent work experience
Benefits
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Professional Development
Paid Training
Company
Christian Healthcare Ministries
Christian Healthcare Ministries is a non-profit organization. It is a nonprofit, voluntary cost-sharing ministry.
Founded in 1981
201-500 employees
Funding
Current Stage
Growth StageRecent News
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