S3 Shared Service Solutions, LLC ยท 1 day ago
Member Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$19.23/hr - $19.23/hr
0+ years expS3 Shared Service Solutions, LLC is a recognized leader in providing support to credit unions and their members. The Member Service Representative will assist members with questions and requests regarding banking products and services, striving to exceed expectations in a collaborative remote Contact Center environment.
BankingFinancial Services
Responsibilities
Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers
Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment
Specializes in either digital, cards, or loans-related queue and processes related transactions
Corresponds with other departments and management through email for additional requests or research
Additional job-related projects and duties as assigned by management
Qualification
Required
6 months of experience in customer service is preferred
Excellent written and verbal communication
Thrives in a fast-paced customer service environment
Must be highly organized and detail oriented
Ability to work independently and prioritize work effectively
Ability to navigate and utilize multiple platforms/computer software simultaneously
Works well in a structured and procedure driven position
Preferred
Experience in a remote work environment with dual monitors is a plus
Benefits
Group medical, dental, and vision coverage insurance
Generous Paid Time Off
Up to 11 Paid Holidays Per Year
401(k) With Employer Match and Discretionary Contribution
Employee Referral Program
Wellness Programs
Peer-to-Peer Recognition Program
Company
S3 Shared Service Solutions, LLC
S3 Shared Service Solutions is a banking firm that provides financial and banking services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Scully
Chief Executive Officer
Company data provided by crunchbase