DevRev · 3 months ago
Forward Deployed Architect
Austin, Texas, United States
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expDevRev is a company focused on building innovative AI-driven solutions for the future of work. The Forward Deployed Architect will lead the design of AI-driven business transformation projects, acting as a technical strategist to understand customer needs and architect scalable solutions using DevRev’s AgentOS platform.
Artificial Intelligence (AI)CRMCustomer ServiceDeveloper APIsDeveloper PlatformSoftware
Responsibilities
Own Customer Context: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design
Architect AI Transformation: Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices
Be a Trusted Advisor: Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities
Translate & Coordinate: Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable
Design Reusability: Architect modular, scalable solutions that can be extended across customers and verticals
Drive Delivery: Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence
Support Pre-Sales: Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort
Lead Innovation: Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs
Maintain Quality & Compliance: Ensure all solutions meet performance, security, and compliance standards
Travel Ready: Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement
Qualification
Required
8+ years in solution architecture or consulting roles, focused on enterprise-scale, customer-facing software implementations
Hands-on experience with generative AI tools, cloud platforms (AWS, GCP, or Azure), and modern integration patterns (APIs, webhooks, pipelines)
Strong understanding of customer priorities, with the ability to translate business needs into technical execution plans
A problem-solver with a growth mindset, skilled in crafting scalable and future-proof architectures
Exceptional ability to convey complex technical and business concepts to diverse stakeholders—both technical and non-technical
Proficiency with project planning tools and methodologies; capable of managing multiple solution tracks and timelines
Proven ability to define and track success through OKRs, KPIs, and tangible business outcomes
Background in SaaS or enterprise platforms, with understanding of extensibility and multi-tenant design principles
Bachelor's degree in Computer Science, Engineering, or related discipline
Preferred
Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe)
Company
DevRev
DevRev offers a cloud-based solution for both customer support and software development.
501-1000 employees
H1B Sponsorship
DevRev has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2022 (4)
2021 (5)
Funding
Current Stage
Late StageTotal Funding
$150.83MKey Investors
Dheeraj Pandey
2024-08-09Series A· $100.83M
2023-07-10Seed
2021-07-14Seed· $50M
Leadership Team
Manoj Agarwal
Co-founder and President
Mollie Holland
VP Customer Experience
Recent News
Morningstar.com
2025-12-11
Morningstar.com
2025-11-18
Company data provided by crunchbase