Sila Services · 10 hours ago
HVAC Service Technician
Norfolk, VA
Full-time
Onsite
New Grad, Entry Level
$26/hr - $40/hrSila Services is a comprehensive provider of HVAC, plumbing, and electrical services for homeowners and businesses. The HVAC Service Technician role involves diagnosing, repairing, and maintaining HVAC systems while ensuring customer satisfaction and providing education on system operations.
"Heating Ventilation and Air Conditioning (HVAC)"Home ImprovementProfessional ServicesSolar
Responsibilities
Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly
Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers
Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call
Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices
Responding to service requests within Guy Smith Home Services' defined time frame. Timely response ensures customer comfort and builds trust
Completing annual maintenance of heating and air conditioning systems
Participating as a member of our on-call rotation schedule for emergency service requests
Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits
Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs
Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform
Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule
Additional Duties as Assigned
Qualification
Required
Ability to prioritize tasks and communicate with customers
Demonstrated excellent communication conflict resolution and interpersonal skills
Demonstrated ability to work as an effective team member and pitch in as needed
Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required
Must be able to work on a ladder
Must be able to lift 50 pounds
Preferred
Prior heating and/or cooling experience in a residential capacity preferred
Service Titan experience preferred
Experience upselling additional services as well as selling replacement options when applicable
Benefits
Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day.
401(k) Plan with Company Match: Secure your future with our competitive 401(k) plan, including a generous company match.
Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
Training and Development Opportunities: We’re committed to your professional growth with training at our new corporate training facility!
Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.
Company
Sila Services
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence.
Founded in 1989
1001-5000 employees
H1B Sponsorship
Sila Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Morgan Stanley
2024-11-11Acquired
2023-04-01Debt Financing
2021-05-21Private Equity
Leadership Team
Mike Rudolf
COO
Ryan Flaherty
Chief Revenue Officer (CRO)
Recent News
2026-01-14
Company data provided by crunchbase