Hiller Plumbing, Heating, Cooling & Electrical · 3 months ago
Commercial HVAC/R Service Technician
Nashville, TN
Full-time
Onsite
Entry Level
$40/hr - $48/hr
2+ years expHiller Plumbing, Heating, Cooling & Electrical is committed to being America’s Best home service company, focusing on employee care and satisfaction. They are seeking a Commercial HVAC/R Service Technician responsible for providing high-quality service, troubleshooting, and repairing HVAC systems, while ensuring a positive customer experience and mentoring apprentices.
ConsumerProfessional Services
Responsibilities
Create a care culture
Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls
Present professionally to the customer in actions, communication, language, and by wearing a clean Company uniform
Consistently provide accurate TruTransparency pricing
Mentor and develop apprentices under his / her care to achieve desired performance metrics
Perform a thorough and accurate HVAC inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet
Properly troubleshoot, diagnose, and repair Commercial Refrigeration Equipment, Ice Machines and HVAC systems to include installation and repairing systems by mounting, installing, fabricating, or connecting compressors, condensers, evaporators, motors, expansion and discharge values, motors, temperature and fans, control panels, switches, fuses, filters, gauges, ducts, piping, tubing, and related components; completes power connections
Troubleshoot, service and repair products and systems, such as walk in boxes, refrigeration systems remote and non remote, ice machines, reach in coolers/freezers
Proper use of down tag
Understand when to issue a “Lock Out / Tag Out” tag and the required follow-up steps
When issues are identified, prepare a detailed finding report with pictures to discuss with the customer
Present repair options to include cost using the options sheet
Complete all required documentation on services and collect, record, and deliver fees to designated office administration
Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly
Facilitate order for all parts required for appointments and ensure preparedness for the day of service
Process warranty parts and paperwork as the job is completed; follow-up to verify the warranty processed
Record all material used or consumed on the job for job costing and replenishing
Work with manager / dispatch to schedule a follow-up appointment with the customer when the work is not completed during the initial appointment
Transport materials and tools to the job site and provide proper accounting of assigned tools
Keep truck clean, stocked and accurately inventoried
Protect customer’s home from damage while working and leave customer’s home cleaner than when arrived
Coordinate with other departments to ensure appropriate job objectives are met effectively and completely
Inform a team lead or manager when the customer does not have HVAC service before leaving the job
Communicate the benefits of Club Memberships
Manage to performance metrics scorecard
Report safety issues to team leader or manager
Perform other duties as assigned
Qualification
Required
A High School diploma or general education degree (GED)
A minimum of 2-Years experience preferred but not required in commercial service, troubleshooting, and correcting diverse commercial HVAC service issues
Environmental Protection Agency (EPA) 608 Certification
A valid driver's license and approval to drive by Company's insurance carrier
Excellent customer service skills with desire to exceed customer expectations
Must be highly organized with good attention to detail and follow through
Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals
Proficient in using a computer, tablet, smart phone, read maps, and Global Positioning System (GPS)
Team player working in a team environment
Must be able to work both indoor / outdoor conditions where the elements and temperatures vary from comfortable to extreme heat to extreme cold and dry to rain to snow at least 70% of the time
Climb ladders and steep stairs
The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting, and reaching
Often works in tight spaces such as attics and/or crawlspaces
Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices)
Occasionally work from heights 15 feet or higher above ground
Carry a 24-foot extension ladder alone and / or a 40-foot extension ladder with a fellow co-worker on most jobs
Have good visual acuity
Maintain confidentiality on all private, sensitive, and proprietary Company issues and concerns
Always maintain a professional image by wearing company approved apparel
Always maintain a professional and courteous demeanor with customers and associates
Abide by all Company standards of performance, ethics, and integrity
Follow all safety protocols, policies, and procedures to protect the technicians and support personnel
Proactively address and resolve business issues and concerns with personnel and or the Customer
Stay abreast of new and existing Company services, systems, policies, procedures, and processes
Willing to continue training for personal growth
Benefits
401k Plan w/ Company Match
Employee Referral Program
Regular Performance Reviews
Paid Training in our state-of-the-art facility
Medical, Dental & Vision insurance
Long and Short-term disability
Company paid $50,000 life insurance
Company paid vacation
Paid holidays
Medical Flex Spending accounts – Family care
Company
Hiller Plumbing, Heating, Cooling & Electrical
Hiller provides residential and commercial service and repair services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jimmy Hiller
Founder & CEO
Phillip Mize
Chief Financial Officer
Company data provided by crunchbase