Braskem · 10 hours ago
US Quality Engineer
Pasadena, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expBraskem is a leading producer of polypropylene in the United States, focused on sustainability and innovation in the chemicals and plastics industry. The US Quality Engineer is responsible for managing the client complaints process, coordinating investigations, and driving quality improvement initiatives to enhance customer satisfaction and product quality.
BiotechnologyChemicalCommercialIndustrialManufacturingPlastics and Rubber Manufacturing
No H1B
Responsibilities
Client complaints management process from receipt to conclusion for all complaint types (including warehouse/logistics, product quality, commercial, etc.) and measuring the performance of the complaints process to verify effectiveness (e.g., determine the time taken to complete critical steps in the complaint process)
Client complaints management process for global complaints resulting from imported products impacting local clients and exported products manufactured in the local region impacting clients in other regions
Function as the client complaints coordinator for regional and global complaints. This includes compiling investigation information and drafting client statements and responses to address complaints based on the investigation process
Drive and coordinate investigations on customer complaints to determine root cause. Take the lead on the investigations for high-impact/high-cost complaints to allow the plant to focus on production
Collaborate with research, application, and process technology engineers to investigate and propose solutions to internal quality issues and external customer quality issues
Track the cost of non-quality in the client complaints process
Organize and facilitate the client audits in the plants
Ensure corrective action plan management working in conjunction with regional Quality Assurance resulting from client complaints following nonconformances resulting from customer audits
Facilitate information gathering in response to client requests, including questionnaires and supplier quality manuals/quality agreements
Maintain and improve client-focused Intelius processes relevant to this position
Provide input for the improvement of Intelius and participate in projects as assigned by regional coordinators
Identify and lead Quality Improvement opportunities and projects
Drive and coordinate special client requirements, being the focal point between the request and the owners of the information to issue an organizational response through an official letter and/or evidence from Braskem to respond to the client's requests
Propose and execute NAM projects aligned with Global Quality to achieve the objectives proposed by the IP&S Management
Qualification
Required
Minimum of a Bachelor of Science in Engineering with at least 10 years of work experience
Trained as an ISO 9001:2015 Internal Auditor
Knowledge of polypropylene – understanding of additives, product characteristics etc
Knowledge of product testing
Six Sigma/Lean Project implementation experience
Sound mathematical/statistical and technical skills
Good Investigation (root cause analysis) and problem-solving skills with excellent attention to detail
Ability to think logically and methodically
Good interpersonal and organizational skills
Excellent verbal and written communication skills
Decision making ability coupled with the ability to work independently and proactively
Benefits
Medical, Dental, and Vision Benefits
Retirement Benefits
Maternity and Paternity Leave
Life Insurance
Short- and Long-Term Disability Insurance
Teladoc
A wide range of voluntary benefits like Pet Insurance, Legal and ID Theft Insurance
Flexible work schedules like 9/80 schedules for eligible team members
Company
Braskem
Braskem operates in the chemical and petrochemical industry that produces biopolymer.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-09-30Post Ipo Debt· $1B
2023-02-09Post Ipo Debt· $1B
1998-12-21IPO
Leadership Team
Yoithi Yoshihara
Chief Finance Officer - Internacional Tax - NAMEA North America, Europe and Asia
Recent News
2026-01-25
2026-01-13
valorinternational
2026-01-13
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