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Flexjet · 2 days ago

Cabin Server Support Specialist

Cleveland, OH

Full-time

Onsite

New Grad, Entry Level

Flexjet is a company focused on providing premium in-flight experiences, and they are seeking a Cabin Server Support Specialist to enhance their Owner Experience Team. This role involves building relationships with chefs and managing high-quality catering services for Owners and Crew members, ensuring exceptional dining and sleeping experiences onboard.

AerospaceAir TransportationTransportationTravel

Growth Opportunities

Responsibilities

Maintain strong relationships with local chefs and culinary providers

Secure reliable, high-quality food for all ILC flights, catering to both Owners and Crew

Collaborate with Cabin Servers on specific catering requests and packaging of passenger meals

Understand the space restrictions within the galley of each ILC aircraft and communicate packaging requirements to private chefs/providers

Present Owners with options for unique, local menu selections from private chefs in various markets

Build exceptional culinary experiences for high-profile events (e.g., Demo Flights, Super Bowl, The Masters, Kentucky Derby) for the ILC fleet

Understand and communicate the sleeping requirements for each aircraft in the ILC Fleet

Be familiar with FedEx shipping requirements

Work with Aircraft Support to ensure on board amenities are available for each tail and Cabin Server

Relay FAA bedding requirements to the Owner Services Team for each ILC flight

Brief Cabin Servers on Owner expectations, ensuring clear communication and eliminating surprises

Take responsibility for any miscommunications between Owners and Cabin Servers/Crew, understanding the role as the intermediary

Prepare to transition into a direct communication role with Owners, focusing on bedding needs and onboard dining experiences in the future

Qualification

Customer serviceCatering managementInterpersonal communicationCAMP proficiencyWine knowledgeDetail orientedTeam playerProblem-solvingPresentation skillsOrganizational skills

Required

Must be outgoing, a self-starter

Be able to become proficient in CAMP, excel, word, outlook, and our overall ordering process

Exceptional customer service and interpersonal communication skills

Detail oriented, thorough, have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and owners

Able to manage multiple priorities in a fast-paced environment

Strong written and verbal communication skills, including presentation skills

Must be able to manage multiple projects and external partners at once

Strong team player and ability to work with people of many different backgrounds and perspectives

Ability to work independently and organize effectively and function well in a team setting