Rectangle Health · 4 months ago
Customer Care Coordinator
Valhalla, NY
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $55K/yrRectangle Health is a leading financial technology company that empowers medical, dental, and specialty practices with seamless technology solutions. The Customer Care Coordinator will be responsible for providing excellent customer service, handling inquiries, and resolving issues to enhance customer retention and satisfaction.
Financial ServicesHealth Care
Responsibilities
Coordinating & Implementing Solutions for Customers: Fielding customer issues via inbound calls and email and by responding in timely and professional manner, closing the loop, and ensuring customer satisfaction on the first contact
Customer Relationship Management: Documenting interactions quickly and accurately in Salesforce. Utilizing the proper call coding for tracking purposes and to assist in driving initiatives to improve the overall customer experience
Cross Functional Collaboration: Partnering with leadership and various internal departments to ensure customer issues get resolved properly and advocate on customers behalf
Product Support & Training: Has a depth of product knowledge that enables proper account servicing as well as provides basic training to users during interactions to drive product adoption and usage
Qualification
Required
Can handle 30 calls a day with an average talk time of 7 minutes or less per call
Can handle 20 emails a day and meet a standard response time of 24 hours or less and a resolution time of less than 2 business days
Can juggle both email and phone communications throughout the day without any disruption to customer communications
Core focus is on customer retention and customer satisfaction
Ability to become a product expert and understand all aspects of Rectangle Health account management
Provide appropriate directions and solutions in attempt to resolve the issue on first contact
Properly manage tickets with appropriate tracking and detailed notes, including follow-up
Resolving customer issues with effective problem-solving skills to retain customer satisfaction on first contact
Diffuse customer frustration and escalate to management when necessary
Maintain a professional demeanor and provide thoroughness on all calls
Have excellent written and phone communication skills
Ability to collaborate within a team
Ability to work in a fast-paced environment and be extremely efficient
Adaptable to challenges and has ability to process, understand, and memorize new information quickly
Preferred
Experience working with payments technology is a plus
Benefits
Competitive health, dental, and vision benefits
Guardian Hospital Indemnity coverage
Life & LTD
401(k) matching up to 3%
Company
Rectangle Health
Rectangle Health is the leading healthcare payment and premium processing company.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
GI Partners
2021-11-01Private Equity
Leadership Team
Alan Matuszak
Chief Technology Officer
Kathi Klawitter
Chief Operating Officer
Recent News
2025-11-14
Company data provided by crunchbase