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Aero · 1 month ago

Cabin & Lounge Host - Future Opportunities

Van Nuys, CA

Full-time

Hybrid

New Grad, Entry Level

$69K/yr - $69K/yr

Aero is on a mission to redefine air travel with premium flights from private terminals. As a Cabin & Lounge Host, you will create exceptional experiences for guests both in lounges and onboard jets, ensuring safety and adherence to policies while delivering outstanding service.

Air TransportationLeisureTourismTravel

Responsibilities

Be the face and embodiment of Aero. Ensure a safe, seamless and extraordinary guest experience throughout the Aero journey, with relentless attention to detail from departure to arrival, and onboard our jets for both schedule and charter flights

Own the Aero experience, uphold Aero’s core values, professionalism, and attributes; including integrity, genuineness and proactive enthusiasm

Prepare, and welcome our guests onto our jets. Deliver an attentive onboard experience, and communicate in a kind and confident manner, even in the instance of a guest complaint

Working closely with other teammates in the Experience Team, ground handling and airport partners, to create an efficient and organized operation

Stay up-to-date on all internal policies and regulatory requirements, working in accordance with the outlined responsibilities in the Experience Policy/Service Playbook and Twelve-Five Standard Security Program (TFSSP) to ensure a safe operation

Stay up-to-date and current on all required training including but not limited to Ground Security Coordinator, emergency procedures training and service training

Be well-versed and knowledgeable on all aspects of the Aero experience, including all menus, F&B vendors and Experience partners, flight schedules, guest procedures, and relevant technology systems

Prepare for on-time departures and seamless arrivals. Create Guest facing collateral/relevant flight paperwork, welcome our guests into our lounge spaces offering beverages/snacks, and use our departure control system (DCS) to facilitate check-in, bag weighing, seat assignments, and more

Own the behind-the-scenes action, including sourcing and loading our jets with relevant supplies, preparing the cabin spaces for our guests, and downlifting items post flight. Ensuring our jets are left clean and set back to expectations

Capture, record and deliver guest and internal feedback on the Aero experience using relevant tools, providing insight into our Guests preferences, comments and ideas, to improve our offering and operations

Create memorable experiences for our Guests, including taking part in our Daymaker programme, welcoming Guests with a personal touch and building relationships

Be prepared to react fast, and deliver front-line service recovery, provide operational support/coverage, and manage situations relating to irregular operations/delays

Uphold procedures and practices as relevant in completion of Ground Security Coordinator (GSC) and Customer Service Representative (CSR) training

Other duties as assigned

Qualification

Luxury hospitality experienceVerbalWritten EnglishGround Security Coordinator trainingCustomer Service Representative trainingOptimismCollaboration

Required

Experience working in a luxury hospitality/guest experience environment

Excellent verbal and written English communication skills

Optimism and collaboration: you are always eager to lend a helping hand; you bring a calm yet confident energy, especially in high-pressure situations; you believe your success comes by making others successful

Must have a flexible work schedule, and be willing to work outside of 9-5 hours including nights, weekends and holidays. A rotating schedule of base, jet, and reserve duty may apply. Schedule based on 12 days off per month

Must be willing to fly

Must be able to report to the station base as assigned within 120 minutes

Must be able to work on your feet for extended periods of time

Fast-paced movement may be required

Must be able to move, pull, carry or lift up to 100lbs

Occasionally kneel, bend, carry, and assist around the jets

U.S Citizen, or have the legal right to live and work in the United States

Must be a minimum of 21 years of age

Be able to operate to foreign countries, and meet foreign country requirements to meet the needs of the company route structure

As this is a (DOT) safety-sensitive position as defined in 14 CFR part 120: All prospective employees are subject to DOT pre-employment testing and random drug testing throughout employment for the following drugs and their metabolites