TJFACT LLC - Totally Joined for Achieving Collaborative Techniques · 1 week ago
OCONUS Cleared ServiceNow Developer (Iraq)
Washington, DC
Full-time
Onsite
Mid Level
3+ years expTJFACT LLC is a minority-owned, veteran-owned professional services government contracting company providing solutions to U.S. government agencies. They are seeking a ServiceNow Developer to support the Department of State's IT team in Iraq, focusing on refining and implementing business processes and providing application support for the ServiceNow ITSM Product Suite.
Cloud ComputingCyber SecurityGovernmentInformation TechnologyManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite
Provides application support for the configuration of platform capabilities to include Knowledge Management, Service Request Management, and Service Portal
Deploys core functionality in an out-of-the-box ServiceNow system
Generates workflows and integrations with latest ServiceNow technologies
Generates Automated Test Framework (ATF) tests associated with code produced
Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
Manage multiple tasks by prioritizing based on client need and ensure quality standards and work performance
Works as part of a team on client engagements
Quickly adapt to customers’ dynamic environment and adapt their processes and foster innovative ideas
Design, prototype, implement, test, and deploy business rules, technical solutions such as client scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, ACLs and notifications
Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution
Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for HRSD
Transform business needs from the customer to tangible items within ServiceNow, from using modules available to the platform or creating new modules and direct and help complete detailed documentation for workflows and services implemented within ServiceNow
Work with process managers to fully understand business functionality, pain points, and areas of improvement
Qualification
Required
Bachelor's degree from an accredited college/university or a minimum eight years of equivalent work experience
ServiceNow Certified Application Developer certification required
Minimum three years of recent experience as an analyst or developer with three plus years of hands-on experience developing and maintaining multiple ServiceNow instances
Extensive knowledge of ITIL and ITSM processes
Experience configuring and administering ServiceNow
Hands-on experience in ServiceNow Catalog/Service Portal modules
Ability to customize workflows, Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform
Demonstrated strength in problem-solving, process improvement, and change management
Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
Passion for providing excellent customer service to all internal customers
Active security clearance
Preferred
ITIL Intermediate certification
Prior experience in a consulting environment, preferably within the public sector
ServiceNow Certified Administrator certification
ServiceNow Certified Implementer certification in ITSM
ServiceNow IT Business Management/Project and Portfolio Management experience
Benefits
Medical, Vision and Dental Insurance
401-K plus match
Paid Vacation days
Paid holidays
Short Term and Long-Term Disability
Voluntary Term Life
Company
TJFACT LLC - Totally Joined for Achieving Collaborative Techniques
Totally Joined for Achieving Collaborative Techniques (TJFACT) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that specializes in delivering high quality consulting services and solutions to the Federal Government.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
T
Terrence Evans
President & CEO
Company data provided by crunchbase