Vertek Solutions, Inc. · 1 week ago
Lead Unified Communications Engineer
Nashville, TN
Full-time
Onsite
Senior Level, Lead/Staff
7+ years expVertek Solutions, Inc. is seeking a Lead Unified Communications Engineer to ensure the optimal design, performance, and reliability of their unified communications infrastructure. The role involves leading technical projects, providing expertise on the UC platform, and mentoring team members while managing complex UC solutions and troubleshooting issues.
Human ResourcesProfessional ServicesRecruitingStaffing Agency
Responsibilities
Technical Leadership and Architecture Design, implement, and manage complex unified communications solutions across our corporate offices and practice network. Provide technical expertise and ensure solutions align with business needs and technology standards
Project Execution: Lead and execute UC-related projects, including technology upgrades, rollouts, and migrations involving voice, video, and collaboration solutions. Ensure projects meet timelines, budgets, and quality standards
Troubleshooting and Support: Serve as the final escalation point for complex UC issues. Perform deep-dive troubleshooting of voice, video, and network-related incidents to ensure swift resolution and minimal downtime
Platform Optimization: Continuously monitor and optimize the UC platform for performance, reliability, and cost-effectiveness. Proactively identify and implement enhancements to improve user experience
Team Mentorship: Share technical knowledge, best practices, and troubleshooting methodologies with the UC team. Guide, advise, and support colleagues to enhance their skills and knowledge
Vendor Management: Collaborate with vendors, service providers, and other external parties on technical issues, escalations, and project-related activities
Documentation and Knowledge Transfer: Maintain comprehensive documentation of UC architecture, configurations, troubleshooting guides, and best practices. Foster knowledge sharing throughout the team
Qualification
Required
A minimum of 7+ years of experience in a Unified Communications engineering or architecture role
Deep expertise in network infrastructure (SDWAN, firewalls, and switches), VoIP protocols (SIP, H.323), QoS, and telephony systems
Proven project management experience with the ability to manage multiple concurrent projects
Excellent troubleshooting skills to resolve complex UC issues across network, voice, and video domains
Strong leadership and mentorship skills to guide and develop other UC team members
Ability to travel up to 30% as needed
Preferred
Bachelor's degree in Computer Science, Electrical Engineering, or a related field
Experience with Cisco Meraki networking solutions
Hands-on experience with Microsoft Teams Phone deployment and administration
Working knowledge of integrating UCaaS and CCaaS platforms
Industry certifications such as CCNA, CCNP, or equivalent
Company
Vertek Solutions, Inc.
Vertek Solutions is a boutique staffing firm that specializes in recruiting top-level technology professionals who can enhance our clients’ teams.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kevin Murphy
Partner, Chief Operations Officer
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