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Appian · 1 week ago

Customer Success Manager - Commercial (McLean, VA)

McLean, VA

Full-time

Onsite

Senior Level

5+ years exp

Appian is a software company that automates business processes. We are seeking a Customer Success Manager to serve as a strategic advisor, empowering leading companies to transform their businesses through process applications built on Appian’s software platform.

Business Process Automation (BPA)Data ManagementDeveloper ToolsEnterprise SoftwareInsurTechRobotic Process Automation (RPA)Software

Comp. & Benefits

Responsibilities

Uncover and shape each customer’s desired goals, translate these objectives into actionable and prioritized plans, and then drive execution of these plans with the customer

Drive adoption by empowering clients to become more self-sufficient with building and managing Appian applications and solutions

Identify opportunities for Appian to reach the client’s business goals and articulate business value cases for additional investment in expanding the customer’s use of Appian

Identify and remove any barriers to successful adoption and expansion of the customer’s use of Appian software

Establish yourself as a strategic partner and trusted advisor with key client stakeholders by demonstrating alignment between Appian’s capabilities and the client’s evolving business strategy

Monitor account health to ensure customer satisfaction and identify opportunities for impactful intervention

Qualification

Technology consultingEnterprise technology solutionsSystem integrationData architectureAgile practicesProject managementCommunication skillsPresentation skillsOrganizational skills