FieldAI · 3 hours ago
4.61 Technical Support Specialist (Location - Irvine, CA)
Irvine, CA
Full-time
Hybrid
Mid Level
$70K/yr - $300K/yr
3+ years expFieldAI is transforming how robots interact with the real world, and they are seeking a Technical Support Specialist to assist customers with cutting-edge robotic systems. This role involves diagnosing technical issues, collaborating with engineering teams, and ensuring a seamless customer experience in the robotics domain.
Enterprise SoftwareRobotic Process Automation (RPA)Robotics
Responsibilities
Be the first point of contact for customers experiencing technical issues with our robotics systems, providing prompt and professional support via email, phone, and ticketing platforms
Diagnose and resolve a wide range of issues, including mechanical, electrical, firmware, and software-related problems
Collaborate with engineering and product teams to replicate, document, and escalate unresolved technical issues
Develop and maintain support documentation including FAQs, troubleshooting guides, and knowledge base articles
Guide customers through onboarding processes and train users on system setup, maintenance, and best practices
Continuously monitor system performance data and provide proactive support for recurring issues
Contribute to the improvement of internal support processes and tools, ensuring a seamless customer experience
Provide onsite support or operational assistance when required
Qualification
Required
A Bachelor's degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, or a related technical field
3 years of hands-on experience in technical support, systems integration, or field engineering—ideally within robotics, automation, or industrial machinery domains
Solid understanding of robotics fundamentals—sensors, actuators, controllers, embedded systems, and communication protocols
Familiarity with tools like Linux, Python and/or C++, and ROS (Robot Operating System)
Strong analytical and problem-solving skills with a knack for debugging complex systems
Excellent communication and interpersonal skills with a customer-first mindset
Preferred
Experience working with collaborative robots, autonomous mobile robots, or industrial robotic arms
Familiarity with cloud-based remote support tools, IoT platforms, or robotic fleet management dashboards
Prior experience writing or contributing to technical documentation or training material
Ability to thrive in fast-paced, cross-functional environments and juggle multiple priorities without losing focus on the customer
Bilingual proficiency in English and Japanese, with the ability to provide clear, accurate, and culturally aware support to diverse customer bases
Company
FieldAI
FieldAI is pioneering the development of a field-proven, hardware agnostic brain technology that enables many different types of robots to operate autonomously in hazardous, offroad, and potentially harsh industrial settings – all without GPS, maps, or any pre-programmed routes.
11-50 employees
H1B Sponsorship
FieldAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
Funding
Current Stage
Early StageTotal Funding
$405M2025-08-20Series Unknown· $91M
2025-08-20Series A· $314M
Leadership Team
Ali Agha
Founder and CEO
Recent News
Crunchbase News
2025-12-19
2025-10-16
Company data provided by crunchbase