MCNC · 2 weeks ago
Senior Director, Cloud and Data Services
Durham, NC
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expMCNC is a leading organization that provides modern computer, storage, and data services to public sector entities in North Carolina. The Senior Director of Cloud and Data Services will develop and execute the strategic vision for the data and cloud service line while overseeing service development, operational excellence, and customer engagement.
Cloud ComputingInformation TechnologyWeb Hosting
Responsibilities
Lead the creation of new services within MCNC’s Cloud and Data Services business, including the following areas: Private cloud services utilizing premise infrastructure located in MCNC’s data center facilities, Public cloud service offerings utilizing partnerships with public cloud providers and their offered service capabilities, Hybrid cloud solutions based on integrated capabilities between these public and private cloud solutions, Data services based on and powered by the provided public, private, and hybrid cloud service offerings
Establish and manage a service development lifecycle process, including ideation, prototyping, testing, and deployment phases
Create business cases and ROI analyses for new service offerings
Develop pricing models and go-to-market strategies for cloud and data services
Maintain awareness of emerging technologies and assess their potential for new service offerings
Build and manage a technology evaluation framework for assessing new solutions and vendors
Oversee proof-of-concept implementations for promising technologies
Create and maintain a service portfolio roadmap aligned with market trends and customer needs
Develop and implement comprehensive strategies for data and cloud service line, including capacity planning, technology roadmaps, and service delivery frameworks
Design and establish service catalogs, operational procedures, and governance models for data center services
Create and maintain service level agreements (SLAs) and operating level agreements (OLAs)
Lead strategic initiatives for data center optimization, consolidation, and modernization
Develop, implement, and maintain business resilience and risk mitigation practices for cloud and data products and services
Establish and maintain operational processes, procedures, and standards for data center services
Implement ITIL-based or other appropriate service management practices and continuous improvement programs
Oversee incident, problem, and change management processes
Align operations to MCNC long-range goals and strategic plan; monitor and optimize service performance metrics and KPIs
Design and implement automation for service delivery and management
Ensure all ongoing aspects of financial management are targeted, monitored, and met, including but not limited to pricing, cost, forecasting, and budgeting
Work directly with CMO and MCNC sales to identify and interact with key customers to understand their needs, gather requirements for new services, and establish feedback loops for service improvements
Work with CMO to determine addressable market and revenue projections
Create customer onboarding and migration frameworks
Implement customer success metrics and monitoring systems
Oversee the planning, design, implementation, and ongoing operation of premise data center infrastructure. This will include partnering with other departments on decisions related to power, cooling, network, and security systems
Manage data center capacity planning and optimization to ensure efficient resource utilization
Drive infrastructure automation and orchestration initiatives
Oversee the planning, design, implementation, and ongoing operation of cloud-based computing solutions used to operate defined service offerings
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field and/or equivalent experience
5+ years of experience in service development and product management
5+ years of leadership experience managing technical teams and working closely with other organizational functions
Strong understanding of data center technologies, standards, and best practices
Experience with ITIL framework and service management principles
Financial acumen with experience in budget planning and oversight, forecasting, revenue growth strategies, P&L management, and cost-benefit analysis
Must have a valid driver's license and will be required to drive a company vehicle on company business. Pre-employment and annual MVR checks will be required during your employment with the company for this position in order to be approved to drive a company-owned vehicle
Background and sex offender checks will be performed for pre-employment and annually during your employment with the company
This role will be required to adhere to the MCNC Substance Abuse policy, which may include drug/alcohol screening at hire and periodically or randomly during employment
Preferred
Experience in data center operations and infrastructure management
Knowledge of green data center practices and sustainability initiatives
Technical understanding and awareness of modern AI/ML frameworks, platforms, packages, infrastructure, and services
Professional certifications such as CDCP, CDCS, or equivalent
Experience with data center automation and DCIM tools
Product management certification or experience
Experience with agile service development methodologies
Company
MCNC
MCNC is a technology nonprofit that builds, owns and operates the North Carolina Research and Education Network (NCREN), which has successfully served research, education, non-profit health care, public safety, libraries, and other community institutions with Internet connectivity and related services for more than 30 years.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$11.2MKey Investors
National Telecommunications and Information Administration
2023-06-16Grant· $11.2M
Leadership Team
Tracy Doaks
President & Chief Executive Officer
Sarah Taylor
Chief Financial Officer
Recent News
PR Newswire
2025-11-07
2025-09-12
Company data provided by crunchbase