Control Southern · 2 days ago
Instrumentation Tech III
Control Southern is a company dedicated to providing Measurement Solutions products and services. The Instrumentation Tech III serves as a local field service technician, ensuring customer needs are met with professionalism and providing support through troubleshooting, calibration, and repair of instrumentation systems.
Consumer ElectronicsManufacturing
Responsibilities
Performs on-site demand and contract field services to support our customer’s installed based for instrumentation, including diagnostic, troubleshooting, calibration, and start-up and commissioning services. Recommends approaches on repair, replace, and upgrades
Provides informal and on-the-job customer training
Effectively communicates customer needs and opportunities to the organization and utilizes technical skills and abilities to develops tactics and strategies to support those customer needs
Partners with Sales team to execute tactics and strategies to improve customer satisfaction and service growth through available service programs
Reports performance measures towards goals
Timely completion of all required reports, certificates, and relevant documents
Use of the Acclivus R3 dialogue process
Actively owns safety for themselves and those around them through adherence to all safety and quality rules, and regulations
Perform other duties as assigned
Qualification
Required
1800 hours of technical education or equivalent (Associate's degree) and five (5) years of relevant experience OR High School Diploma and seven (7) years of relevant experience