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Arrow International, Inc. · 23 hours ago

Sr. Director, Strategic Accounts & Product Delivery – Pull Tab Division

Cleveland, OH

Full-time

Onsite

Director/Executive

10+ years exp

Arrow International, Inc. is the world’s largest manufacturer of charitable gaming solutions, with a strong focus on delivering high-quality products and reliable service. The Sr. Director, Strategic Accounts & Product Delivery will lead the strategy and market expansion of Arrow’s paper pull tab product line, managing the entire customer experience and ensuring exceptional service for their distribution network.

Consumer GoodsE-CommerceRetail

Hiring Manager

Kim Beyer

Responsibilities

Define and implement account strategies aligned with distributor needs and Pull Tab business goals

Serve as the senior point of contact for distributor partners

Strengthen relationships to increase retention, sales, program visibility, and product adoption

Oversee timelines, communication, and distribution readiness for stock and custom pull-tab products

Coordinate with creative, sales, print operations, and supply chain to ensure timely and accurate delivery

Drive solutions that improve reliability, quality, and customer experience

Work closely with the field sales organization and distributors to grow revenue and expand product placement

Identify customer opportunities, market gaps, and growth initiatives

Present new games, product lines, and programs to distributors and customers

Ensure communication flows seamlessly between departments: design, print, manufacturing, sales, and inventory

Monitor schedules, inventory levels, and production timelines

Resolve delivery issues, bottlenecks, or product information gaps quickly

Lead and mentor a team of account managers, product coordinators, and creative resources

Foster effective communication across all stakeholders

Maintain a high-touch, service-oriented approach to partner management

Conduct market research to understand customer preferences and competitive movement

Provide the business with insights that strengthen product offerings and distributor programs

Qualification

Strategic account managementB2B sales experienceCross-functional leadershipPaperPrinting experienceSalesforce proficiencyMarket researchCustomer relationship managementSales methodsCommunication skillsTeam leadership